View and export form submissions
This guide shows you how to read the responses to a form and download them all as a CSV spreadsheet.
Who can do this: Admins with the website:read-submissions permission. Submissions hold people’s personal details, so this is a separate permission from editing forms — an admin who builds forms isn’t automatically allowed to see their responses.
Before you start
Section titled “Before you start”- The form needs at least one response. Until someone fills it out, you’ll see “No submissions yet”.
- To open a CSV file, you can use any spreadsheet program you already have.
- In the left sidebar, select Website, then Forms.
- Find your form in the list.
- Open its More actions menu and select View submissions.
- To read a single response, select View submission next to it. A panel opens showing each question paired with the person’s answer.
- Select Close when you’re done reading.
- To download every response, select Export.
- Wait while MapleGather prepares the file. A card shows “Preparing your export…” and you can keep working in the meantime.
- When the card shows “Your export is ready.”, select Download CSV to save the file.
- Select Dismiss to clear the card.
Each response can also add or update a contact record. In the list, a Matched badge means the response was linked to an existing contact; Not matched means it’s a new response with no match — that’s normal, not an error.
Archived forms keep their submissions. Archiving a form takes it off your website and stops new responses, but it doesn’t remove anything the form already collected. Its responses stay here, and you can still read and export them. To find an archived form in the Forms list, set the Status filter to Archived.
Verify
Section titled “Verify”You’ll know it worked when the export card shows “Your export is ready.” and selecting Download CSV saves a spreadsheet with one row per submission.
If something goes wrong
Section titled “If something goes wrong”- “The export failed” — select Retry export to start a fresh export.
- “This export link expired” — download links are short-lived for privacy. Select Retry export to make a new one.
- “No submissions yet” — no one has filled out this form so far. Responses appear here as they come in.
- You can’t reach the submissions screen — you may not have the submissions permission. Ask an admin who manages roles and permissions to grant you the submissions permission.