Search the in-app knowledge base
This guide shows you how to find help articles without leaving MapleGather, using the search in the Help panel.
Who can do this: Admins. The Help button is on the Admin Dashboard; the member portal has no help search yet.
Search from the Admin Dashboard
Section titled “Search from the Admin Dashboard”- On the Admin Dashboard, select Help at the top of the page. The Help panel opens on its Search tab.
- Type your question or keywords in Search help articles. Results appear as you type. Each result shows a title and a short excerpt.
- Select a result to open the full article inside the panel. Select ← Back to results to return to the list.
What isn’t available yet
Section titled “What isn’t available yet”- Help icons next to features — there are no ? icons that open a feature’s help article. The ? on the Admin Users page opens a “We don’t have a walkthrough for this yet” dialog, not an article.
- Choosing which area to search — the panel has no area filter or context chip.
- A public help site — help articles can’t be read outside the app yet.
Verify
Section titled “Verify”You’ll know it worked when the full article text appears in the panel.
If something goes wrong
Section titled “If something goes wrong”- No results for your search — The panel shows “No results for” your search. Try shorter or different keywords. If the article you need doesn’t exist yet, select Submit feedback below that message: it opens a new email to support@maplegather.com in your email app.
- “Search is temporarily unavailable. Please try again.” — The search request failed. Change or retype your search to run it again.