Invitation link is expired or already used

The invitee clicked their admin invitation link and saw “Invitation expired — ask your admin to resend” instead of the setup screen.

What’s happening

Invitation links are single-use and valid for 30 days from the time they were sent. If the invitee sees this page, one of three things happened:

• The 30-day token lifetime elapsed before the invitee clicked the link.
• The link was already used once (accepted) and can’t be used a second time.
• The invitation was resent, which invalidated the old link — the invitee may have an older email in their inbox.

This is a security feature, not a system error. No admin accounts or data were affected.

How to fix it

1. Sign in as an admin and go to Admin & Security → Admins → Pending invitations tab.
2. Find the invitee’s invitation in the list.
3. Select ⋮ on the invitation row and choose Resend invite.
4. Ask the invitee to check their inbox for a new email from MapleGather and use the link in that message.

Note: The Resend invite option is only available at least 7 days after the last send. If it appears greyed out, hover over it to see the earliest date and time when resend becomes available.

If that didn’t work

• If you don’t see the invitation in the Pending invitations tab, it may have already been accepted — check the Active tab for the invitee’s name.
• If the invitation was revoked before the invitee accepted, you need to send a new invitation from Invite admin.
• If you’re still not sure what happened, contact MapleGather support from Help → Contact support. Include the invitee’s email address and the approximate date the invitation was sent.

Related

• Invite a new admin