Invitation link is expired or already used
An invitee opened an admin invitation page (Accept invitation), set a password, and saw “This invitation can’t be accepted. Accepting admin invitations isn’t available in this version, so setting a password here never completes.” instead of an active account.
What’s happening
Section titled “What’s happening”Accepting an admin invitation isn’t available in this version. Every attempt to accept one is refused with that message, whatever the link and however recently the invitation was recorded. MapleGather also sends no invitation email and issues no invitation link, so an invitee normally has no invitation page to open at all.
No admin accounts or data were affected.
How to fix it
Section titled “How to fix it”There is no way in this version to make an invitation work:
- Re-sending an invitation isn’t available. The Pending invitations tab on the Admins page (
/admin/admin-security/admins) lists each invitation with its name, email and Pending status, with no resend or cancel option. - A new invitation from Invite admin to the same email address is refused while the earlier invitation is pending, and a new one would be refused at acceptance in the same way.
- Asking the org admin to resend does not help: there is no resend.
If that didn’t work
Section titled “If that didn’t work”- An invited person can’t be made active in this version: the invitation can’t be accepted, and staging a handover to a new person only saves it as staged (see Run the account handover workflow).