Apply for a family or household membership
This guide shows you how to apply for a family or household level so that your whole family is covered under one membership.
Who can do this: Anyone. The person who applies becomes the primary member.
Before you start
Section titled “Before you start”- Have the names of the household members you want to include, and how each is related to you. The form offers the relationship choices your organization uses (for example, Parent, Child or Adult).
- A household application can list at most 20 people, including you — even on a level with no seat limit.
- Check the level card on the sign-up page for the seat cap and pricing. Some household levels charge one price for the whole household; others charge a price for you plus a fee for each additional person you list.
- Go to the sign-up page and find the family or household level.
- Select Join at this level.
- Fill in your name, email, and any required fields. You are the primary member.
- Scroll to the Household members section. Under the level name you’ll see “Family plan — up to {number} people, including you” (or just “Family plan” if there’s no limit). The section reminds you that nobody listed is added or emailed until the organization accepts your application.
- One empty row is already there. Enter the person’s first name and last name, choose how they’re related to you in Relationship (required — pick from the choices your organization offers), and add an email if they have one. Email is optional — leave it blank for children or dependents.
- To add another person, select Add household member. Select Remove on a row you don’t need. You must list at least one person; if you don’t want to, change to an individual level instead. On a level that charges per additional member, the card at the top shows Total — your price plus the fee for each person listed, broken down as, for example, “$50.00 + 3 × $15.00 per additional member” — and it updates as you add or remove people. On a flat-fee level the price stays the same however many people you list.
- If the form asks you to accept terms, read them and check the acceptance box before continuing — it reads I accept the membership terms, I accept the waiver, or I accept the terms and conditions, depending on what the organization asks for. If a Version tag shows next to the checkbox, you’re accepting a specific published version — select Read full terms to read the full document first. See Accept membership terms at signup for more.
- Select Submit application.
- On a paid level, the payment page opens: enter your card details and select Pay {amount}. On a per-member level the amount is the household total you saw on the form. On a free level, or one the organization invoices, there’s no payment step — you go straight to the confirmation page (or to the auto-renewal step, if you chose auto-renewal; see Join: submit an application and pay).
Verify
Section titled “Verify”You’ll know it worked when a confirmation page appears. Submitting only holds your application and the names you listed. Nobody on your list is contacted or added at this point. When the organization accepts your application, each person you listed is created as a member of the household, with their own membership that follows yours. You can then sign in, select My membership, then Household to see everyone and manage the household.
If something goes wrong
Section titled “If something goes wrong”- “Add household member” is greyed out — you’ve reached the seat cap. The message “This level allows up to {number} people, including you” appears next to the button. Contact the organization if you need more seats. On a level with no cap (or a cap above 20), the button greys out at 20 people with “A household can include up to 20 people, including you.”
- “That relationship isn’t one of this organization’s options. Choose another.” — pick one of the Relationship choices offered for that row.
- “Add at least one household member, or change to an individual level” — a family or household level needs at least one person listed. Add a person, or select Change level to pick an individual level.
- “Choose how this person is related to you” — pick a Relationship for that row.
- Card declined (paid levels) — try a different card. Your application details are saved.
- Someone you’re listing is already a member of the organization — you won’t see any note, and nothing is checked when you apply. The organization reviews possible duplicates after it accepts your application.
- A message says the terms were updated — the organization published a newer version while you were filling out the form. Read it and select Accept and continue; your entries, including your household members, are kept.