Your signup link expired or was already used
After you selected Set password and open my workspace, you saw This link has expired. It can appear on your first password submission or on a retry after an earlier result was uncertain. Opening the email link alone shows the password form; it does not check whether the link has expired.
What’s happening
Section titled “What’s happening”The set-up link works once, is good for 7 days, and belongs to the workspace signup it was sent for. This message can mean:
- More than 7 days passed before you submitted your password.
- The link was already used. Your workspace may have opened even if the browser never showed the success page, such as after a connection loss or a closed tab.
The message alone does not tell you whether your account is active. The trial requires no credit card.
How to fix it
Section titled “How to fix it”If an earlier password submission may have succeeded
Section titled “If an earlier password submission may have succeeded”- Select Already set up? Sign in. This link is always shown; it does not tell you whether an account exists.
- Try signing in with the password you used. If you already had a MapleGather account, use your existing password; the password typed during this signup was not applied to that account.
If sign-in works, your workspace is ready; stop here. If sign-in fails, that alone does not show whether setup finished, and this link can’t be used again either way. Check that you’re entering the password you typed on the set-up form, or your existing password if you already had a MapleGather account. MapleGather has no self-service password reset for admin accounts yet, so a forgotten password can’t be recovered from the sign-in page.
If your first submission came after the link expired
Section titled “If your first submission came after the link expired”Use this path if you know you had not submitted a password before and the 7-day limit had passed. If you are unsure whether an earlier submission succeeded, use the sign-in path above.
- Select Start signup again to begin a new signup.
- On the signup form, enter your organization and contact details.
- Select Start free trial to request a fresh set-up link, and use it within 7 days.
Note: A workspace that was never opened may become available again after its link expires. A used link may belong to a workspace that is already open. Check sign-in before starting another signup when the outcome is uncertain.
If that didn’t work
Section titled “If that didn’t work”- If the password page explicitly says the service is temporarily unavailable, you can retry Set password and open my workspace with the same link; that attempt did not open the workspace or use the link.
- If the password page returned a server error or the connection dropped, the result is uncertain. A retry may show this expired-link page because the first attempt succeeded; try Already set up? Sign in; if sign-in fails, see the sign-in path above.
- If more than one signup email is in your inbox, use the link for the workspace you’re setting up. If a link is invalid or cannot be found, use Start signup again; if setup might already have succeeded, check sign-in first.