Add your organization's postal address
This guide shows you how to record your organization’s physical postal address, which every marketing email you send must include.
Who can do this: Admins with permission to change organization settings. Org owners can do this by default. Admins who can only view organization settings see the address but can’t change it.
Before you start
Section titled “Before you start”- Why it’s needed: US law (CAN-SPAM) requires a physical postal address in every marketing email. MapleGather adds your address to the footer of each marketing email for you. You can’t remove it.
- What happens without it: MapleGather won’t send marketing email until the address is saved. That covers broadcasts, catch-up renewal reminders, and emails to a group of event attendees. Nothing is sent, and you’re shown a link to add the address. Transactional email, such as receipts and password resets, is not affected.
- It is not your billing address. Your billing address is the one you give when you add a payment method for your MapleGather subscription. The two are stored separately. Saving one never changes the other.
- Only US addresses can be entered.
- Go to Settings and, under Organization, select Organization settings. You can also select Add postal address from the setup prompt on your onboarding page, or from the message shown when a marketing email couldn’t be sent.
- Under Postal address, fill in Street address, City, State, and ZIP code. Apt, suite, unit is optional.
- Select Save postal address.
Verify
Section titled “Verify”You’ll know it worked when a “Postal address saved” message appears and the “No postal address on file” warning is gone. You can now send marketing email.
If something goes wrong
Section titled “If something goes wrong”- Save postal address stays unavailable — a required field is empty or a value isn’t in the right format. Check the message under each field. For example, the ZIP code must be 5 digits or ZIP+4.
- “You don’t have permission to change the organization’s postal address.” — ask your organization’s primary admin to grant permission to change organization settings.
- “We couldn’t reach the server — nothing was saved. Please try again.” — check your connection and select Save postal address again. Your entries are kept.
- You can’t find Organization settings — your role doesn’t include permission to view organization settings. Ask your organization’s primary admin.
To change the address later, edit the fields and save again. Emails already sent keep the address they were sent with.