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View and manage your membership

This guide shows where to find your membership status, renewal date, card on file, and recent payments — and how to act from that page.

Who can do this: Any active member.

Steps

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  1. Sign in to the member portal.
  2. Select My membership in the navigation.
  3. The top of the page shows your membership level, join date, next renewal date, and status badge.
  4. Check the Auto-renew row:
    • If auto-renew is on, it shows your next charge date and amount.
    • If auto-renew is off, it shows when your membership ends and a Renew now button.
  5. Under Card on file, confirm the card’s last 4 digits and expiry are correct.
  6. Under Recent payments, select View receipt to see the full receipt for any payment.

What you can do from this page

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  • Turn off auto-renew — select Turn off auto-renew. Your membership stays active through the current expiry date but no future charges are made.
  • Enable auto-renew — select Enable auto-renew when it’s off.
  • Update your card — select Update card in the card-on-file section.
  • Renew now — select Renew now when auto-renew is off.
  • Cancel — select Cancel membership at the bottom of the page.

If your membership is part of a household

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If you’re a linked member of someone else’s family or household membership, your My membership page shows a notice: “Your membership is part of {primary name}’s household membership”, which says “Only the household primary can renew.” Your membership mirrors theirs, so Renew, Change level, Update payment and Cancel membership aren’t shown to you; the household primary does those. If you open the renewal page anyway, it shows the same notice instead of a payment step.

If your organization lets household members renew, the notice instead says the household’s saved card is charged and offers Renew the household membership — see Renew your membership. Change level, update payment and cancel stay with the primary.

If you’re later removed from the household, your household membership ends: your member record is kept, but you’re no longer an active member through that household, and there’s nothing to renew or pay on the page. The notice says the membership was part of a household membership and has ended, with an Apply for a membership link. To become a member again, apply for a membership of your own — the ended household membership can’t be reactivated.

Verify

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The page always reflects your current status. After a renewal, the renewal date updates to your new expiry date.

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