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Delete your account

This guide shows you how to permanently delete your account. This can’t be undone — read the details first.

Who can do this: Any signed-in member.

Before you start

Section titled “Before you start”
  • This is permanent. Once your request is completed, your personal details are anonymized — replaced with a stand-in so they’re no longer linked to you — right away, with no undo.
  • Some records, like payment history, are kept because the law requires it. The personal details on those records are anonymized too.
  • If your membership renews automatically, cancel the auto-renewal first. Then you won’t be charged again while your request is pending. The delete dialog has a shortcut for this.

Steps

Section titled “Steps”
  1. Sign in to your membership portal, go to More → Preferences, and open the Privacy & data section.
  2. Select Delete my account.
  3. Read what the dialog says will happen. If you have an active membership that auto-renews, you’ll also see a note with a Manage membership link — use it to cancel auto-renewal first if you want to.
  4. In the Type DELETE to confirm box, type delete (upper or lower case both work).
  5. Select Delete my account to confirm.
  6. You’ll see “Request recorded. Its status shows under Your data requests.” What the row shows next depends on your organization’s settings — see Verify below. No email is sent on either path.

Verify

Section titled “Verify”

What happens next depends on your organization’s settings.

  • If your organization doesn’t require admin review: the request shows “Awaiting confirmation.” It needs confirmation from a link, but no confirmation email is sent, so the request stays there and your account is not deleted.
  • If your organization requires admin review: your request goes straight to “Awaiting admin review” (no email confirmation is involved). An admin reviews it and completes the deletion — you’ll see “Completed” once they do.

You’ll be signed out automatically once your account is deleted.

If something goes wrong

Section titled “If something goes wrong”
  • “Account deletion is currently unavailable” — your account can’t be deleted from here, and no request was created.
  • “A deletion request is already in progress” — you already have one open. Check Your data requests for its status instead of starting another.
  • “This confirmation link expired.” — the request the link was for has expired. To try again, select Delete my account in the Privacy & data section. (The alert also shows a Request a new export button; that starts a copy of your data, not a new deletion request.)
  • “We couldn’t confirm this link — it may be invalid or expired.” — the link didn’t match any of your open requests, so nothing changed. Your request’s status shows under Your data requests.
  • No confirmation email arrived? None is sent, so checking your inbox or spam folder won’t help. A request at “Awaiting confirmation” stays there and does not expire on its own; while it is open, Delete my account stays unavailable (“A deletion request is already in progress”). This is a current MapleGather limit. No email is sent when a deletion is completed or denied either — check the row’s status.
  • Your request shows “Denied” — your organization’s admin denied the request. The row shows the reason, followed by “Your organization made this decision — to appeal it, contact them directly.” To appeal, contact your organization directly.
  • “Could not submit your request — please try again” — a connection problem interrupted the request. Wait a moment and try the request again.
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