How promo codes and introductory discounts work
A promo code applies an introductory discount to your MapleGather bill for a set period. This page explains what a code can do, how long it lasts, and what happens when it ends — so there’s never a surprise.
The short version
Section titled “The short version”A promo code lowers your cost for a while — by discounting your rate, waiving your first few months, or extending your free trial. It runs for a set window, then your bill returns to the standard rate. A promo code never changes which features you have, because every feature is always included.
How it works
Section titled “How it works”What a code can do
Section titled “What a code can do”A promo code has one or more of these effects:
- A discount on your rate — a lower per-contact rate for a set number of months.
- First-months credit — your bill is fully or partly waived for the first few months.
- A longer trial — extra days added to your free trial, so you have more time before you need a card.
The exact amount and length are set by MapleGather when the code is created. You’ll always see a plain-language summary of what a code does at the moment you apply it — never a figure you have to work out yourself.
How long it lasts, and what happens after
Section titled “How long it lasts, and what happens after”A discount or credit runs for the number of months set on the code. When that window ends, your organization moves to the standard rate automatically. No notice is sent before or when that happens, and the Subscription page doesn’t show the promo’s end date — while the code is active it shows “Promo {code} applied — the subtotal below is your discounted price.” If you want to plan for the change, note the summary shown when you apply the code.
A trial-extension code simply adds days to your trial. It doesn’t collect a payment method or start a paid subscription.
One active code at a time
Section titled “One active code at a time”Your organization can have one active promo code at a time. If you apply a new code while one is already active, the new one replaces it — codes don’t stack or combine.
If a code is withdrawn later
Section titled “If a code is withdrawn later”If MapleGather retires a code after you’ve already applied it, you keep the discount you were given for the rest of its window. Only new attempts to apply a retired or fully used code are turned away.
Why it works this way
Section titled “Why it works this way”Promo codes are about pricing, not access. Tying a code to your rate — and never to features — keeps our promise that every organization gets the whole product. Because the window is set on the code, the offer ends on its own at the standard rate — there’s nothing you need to do.
Edge cases & boundaries
Section titled “Edge cases & boundaries”- A promo code can’t unlock or restrict any feature — there are no features to unlock.
- A code that isn’t valid (not found, expired, or fully redeemed) never blocks your trial or subscription; you continue at the standard rate. See Your promo code wasn’t applied.
- Applying the same code again when it’s already on your account doesn’t change anything.