DPA signing result could not be confirmed
After you select Sign DPA, Step 2 may show “Signature not recorded — your form is preserved, please try again.” The screen shows this for a timeout, a lost connection or a server error.
What’s happening
Section titled “What’s happening”Despite its wording, the message does not prove the signature was not recorded: the screen got no result, so the signature may or may not have gone through. The screen does not check the DPA status for you and offers no Retry button.
Your name, title and the acknowledgment checkbox stay filled in, and Sign DPA stays available.
How to fix it
Section titled “How to fix it”- Check your connection.
- Open the DPA tab at
/admin/admin-security/compliance?tab=dpain a new tab, so the signing form stays open. - If the current version shows Signed, the signing went through. Do not sign again. (No signed copy is produced to download, and no confirmation email is sent.)
- If it shows Unsigned, go back to the signing form and select Sign DPA again. MapleGather records one signature per DPA version, so if your first attempt did go through after all, the new attempt stops with DPA already signed instead of signing twice.
If that didn’t work
Section titled “If that didn’t work”If the same message keeps appearing, the service is not answering; reload the DPA tab later and sign once it shows Unsigned and the form no longer fails.
If Step 2 shows “You don’t have permission to do that.” instead, this is not a network failure: your last sign-in is more than five minutes old, which MapleGather does not accept for a DPA signature. Nothing was signed. Sign out, sign back in and sign within five minutes. There is no in-page prompt to confirm your identity in this version.
DPA already signed means your organization’s signature for the current version is recorded; it is not a network failure. (No signed copy is produced to download.)