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Your Wild Apricot connection was rejected or needs reconnecting

You tried to connect to Wild Apricot — by API or by WebDAV — and got an error, or a connection you already made now shows Connection needs attention.

What’s happening

Section titled “What’s happening”

MapleGather checks your Wild Apricot credential the moment you enter it, and again whenever it needs to pull more data. A few things can cause it to fail:

  • The site address, API key, or password is wrong. A typo, an expired API key, or a password that’s since changed will all be rejected.
  • The account doesn’t have enough access. Pulling files over WebDAV needs a Wild Apricot full-admin account — a limited account can connect to the API but can’t list every file.
  • Your Wild Apricot credentials changed since you connected. If you rotate a password or regenerate an API key after connecting, MapleGather’s stored credential stops working, and the connection flips to needs attention.

Nothing is stored when a connection attempt fails — there’s no half-connected state left behind for you to clean up.

How to fix it

Section titled “How to fix it”
  1. Double-check your Wild Apricot site address for typos (for example, https://your-org.wildapricot.org).
  2. If you’re using an API key, regenerate it in Wild Apricot under Settings > Security > Authorized applications and paste the fresh key in.
  3. If you’re using OAuth, select Authorize with Wild Apricot again and complete the sign-in.
  4. For a WebDAV connection, confirm you’re using a full-admin Wild Apricot account, not a limited role.
  5. If a previously working connection now shows needs attention, select Reconnect and re-enter your current credentials.

If that didn’t work

Section titled “If that didn’t work”

If your credentials are correct and you’re still seeing an error, Wild Apricot itself may be temporarily unreachable — wait a few minutes and try again. If Wild Apricot keeps rejecting a key or password you’ve just regenerated, sign in to Wild Apricot with that same account to confirm it is active (and, for WebDAV, that it is a full-admin account), then connect again. You can also bring your data across without a connection: export it from Wild Apricot as a CSV file and import it — see Upload and map your import file.

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