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Claim your account via the magic link

Your organization has moved to MapleGather. You received an email with a personal claim link — this guide walks you through what to do when you open it.

Who can do this: Members who received a claim-account email from their organization.

Steps

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  1. Open the claim email from your organization and select the claim link. The link opens a secure MapleGather page — you don’t need a password to get started.
  2. On the Confirm profile step, review the information imported from your previous system — your name, email, membership level, and member-since date. If everything looks correct, select Looks good — continue. If something needs changing, select Something’s wrong — I’ll fix it, make your edits, then select Save and continue.
  3. On the Set password step, choose a password that meets your organization’s minimum length — the form shows the requirement and a strength indicator as you type. Enter it again to confirm, then select Set password.
  4. If your organization asked you to update a payment method, a Review payment method step appears. Update your card details and select Save payment method, or select Skip for now — you can do this later.
  5. On the final screen, select Show me around to take a short tour of the member portal, or select Go straight to my dashboard to skip the tour.

Verify

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You’ll know it worked when you see the “You’re in!” confirmation screen and land on the member portal. Your account is fully set up.

If something goes wrong

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  • “Link expired” — The claim link is valid for 30 days from when your organization sent it. If it’s expired, enter your email on the page and select Send a new link. You’ll receive a fresh link by email within a few minutes. See Your claim link expired or was already used.
  • “Already claimed” — You’ve already set up your account. Select the sign-in link on the page to log in normally.
  • You started on your phone and want to finish on a computer — A Continue on desktop QR code appears during the flow. Scan it with your phone’s camera to continue on your computer without needing another email link.
  • The information imported is wrong — Select Something’s wrong — I’ll fix it on the confirm-profile step to edit it before continuing.
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