Claim your account via the magic link
Your organization has moved to MapleGather. You received an email with a personal claim link — this guide walks you through what to do when you open it.
Who can do this: Members who received a claim-account email from their organization.
- Open the claim email from your organization and select the claim link. The link opens a secure MapleGather page — you don’t need a password to get started.
- On Confirm your details, check the name and email imported from your previous system, then select Looks good — continue.
- On Set a password, choose a password you’ll use to sign in from now on — the page shows the minimum length. Enter it again under Confirm password, then select Set password.
- You see You’re in! and are taken to your member portal.
Verify
Section titled “Verify”You’ll know it worked when you see the “You’re in!” confirmation screen and land on the member portal. Your account is fully set up.
If something goes wrong
Section titled “If something goes wrong”- “Link expired” — The claim link lasts as long as your organization has set — 30 days from when it was sent, unless your organization has chosen a shorter time. If it’s expired, the page says “This link has expired” — you can’t request a new link yourself, so ask your organization to send you a new invitation (an administrator can re-send your claim link). See Your claim link expired or was already used.
- “Already claimed” — You’ve already set up your account. Select the sign-in link on the page to log in normally.
- “Your household’s primary member signs in for you” — your household’s membership uses owner-only sign-in, so only the household’s primary member has a login. You don’t need to set up an account, and there’s nothing to retry. No account was created and your link wasn’t used up: if your organization changes the setting, or you become your household’s primary member, the same link will work again.
- The information imported is wrong — You can’t edit it during the claim. Finish setting up your account, then update your details in the member portal or ask your organization to correct them.