Add or manage household members

This guide shows you how to add people to your family membership, view their membership cards, remove them, and change who the primary member is.

Who can do this: The primary member on a family or household membership. Linked (non-primary) members can view the page but cannot make changes.

Before you start

You need a family or household membership level. This page is not available on individual membership levels.
Have the name of the person you want to add. Their email address is optional (you can leave it blank for children or anyone without an email).

Steps

View your household

Sign in to the member portal.
Select My membership in the navigation.
Select Household. The page shows all the members currently on your plan and how many seats are used (for example, “Family membership · 2 of 4 members”).

Add a member

Select Add member.
In the dialog that opens, enter the person’s Name (required) and, optionally, their Email address and relationship.
Select Send invite.

If you enter an email, the person receives an invitation to link their account. Their row shows “Invited” until they accept. If you leave email blank, the member is added immediately with a profile but no sign-in account.

If the person is already a member of the organization, you’ll see a note that they’ll be invited to link their existing account rather than creating a new one. Their row will still show “Invited” until they accept.

View a membership card

Select View card on any member’s row to see their digital membership card, including their name, level, expiry date, and a unique QR code.

Remove a member

Select the action menu (the three-dot icon) on the member’s row, then select Remove.
Read the confirmation dialog carefully — removing a member ends their access. Select Remove to confirm.

The removed member receives an email with a 48-hour window to reverse the removal.

Reassign the primary

Select Reassign primary in the “Household primary” section.
In the multi-step dialog, select the new primary from the list of confirmed linked members.
If the new primary doesn’t have a payment method on file, you’ll be asked to add one before continuing.
Select Send confirmation to [new primary’s name]. The new primary receives a confirmation link by email before the change takes effect.

Verify

After adding a member, the seat count at the top of the page updates (for example, “3 of 4 members”). After removing a member, they no longer appear in the roster.

If something goes wrong

The “Add member” button is missing or greyed out — you’ve reached the seat cap for your membership level. Remove a member before adding a new one.
“Reassign primary” only shows invited members — only confirmed (accepted) linked members can become the primary. Wait for any pending invites to be accepted first.