Skip to content
MapleGatherMapleGather Help

Claim your migrated account

This guide walks you through setting up your account after your organization moved to MapleGather. You’ll receive a claim link by email — it takes about 60 seconds to get through the steps.

Who can do this: Members whose organization has recently migrated to MapleGather. You must have received the migration email with a claim link.

Before you start

Section titled “Before you start”
  • Find the migration email from your organization. It contains a claim link — a personal link that sets up your account.
  • Your claim link lasts as long as your organization has set — 30 days from when it was sent, unless your organization has chosen a shorter time.
  • You don’t need to create a new account. Your membership information was imported by your organization.

Steps

Section titled “Steps”
  1. In your migration email, select the claim link. Your browser opens and MapleGather checks your link.
  2. On Confirm your details, review your name and email, then select Looks good — continue. This step has no option to edit them; if something is wrong, continue anyway and correct it from your account page in the member portal once you’re in.
  3. On Set a password, type a new password in the Password field. The hint below it gives the minimum length.
  4. Type the same password in the Confirm password field.
  5. Select Set password. MapleGather shows You’re in! and takes you to your portal a moment later.

Verify

Section titled “Verify”

You’ll know it worked when you see the “You’re in!” confirmation screen and then land on your organization’s member portal.

If something goes wrong

Section titled “If something goes wrong”
  • “This link has expired” — Your claim link’s time ran out (30 days unless your organization has chosen a shorter time). You can’t request a new link yourself — ask your organization to send you a new invitation. An administrator can re-send your claim link.
  • “Already claimed” (“This account has already been claimed — log in normally.”) — Your account is already set up. Signing in again from the sign-in page isn’t available to members in this version: Send sign-in link sends no email (a live site shows “Email sign-in isn’t available yet — it’s coming in an update.” instead), and Sign in with a password accepts admin and board accounts only.
  • An error appears on Set a password — Fix the field it points to (“Use at least 12 characters.” or “Passwords don’t match.”) and select Set password again. If the error is above the fields, select Set password again; if you leave the page, re-open the claim link from your email — it starts again at Confirm your details.
Section titled “Related”