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Cancel your membership

This guide shows you how to cancel your membership or, if you’d prefer to keep your current period, stop future automatic charges without cancelling right away.

Who can do this: Any active member.

Steps

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  1. Sign in to the member portal.

  2. Select My membership in the navigation.

  3. Scroll to the bottom of the page and select Cancel membership.

  4. A dialog opens. Read the summary — it shows the date your membership stays active through and confirms the organization won’t charge you again.

    Household primary? Cancelling will also end access for all linked household members. If any linked member wants to continue, they must move to an individual membership first. Contact the organization for help.

  5. You have two options:

    • Stop auto-renew instead — select this button if you want to keep your membership through the current paid period but stop future charges. This is the gentler option. Your membership stays active through the end of the paid period, and you can renew it yourself from your membership page before then. Turning auto-renew back on isn’t available from your account — contact the organization if you want it set up again.
    • Cancel your membership — continue below to fully cancel.

  6. To fully cancel, optionally check the reasons that apply under “Why are you cancelling?” You can choose any number, or none — this is always optional.

  7. Optionally type any comments in the “Tell us more” box.

  8. Select Confirm cancellation.

Verify

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You’ll know it worked when a “Cancellation confirmed” message appears and the page tells you that your membership is active through a specific date and you won’t be charged again. Any automatic renewal on your membership stops at the same moment you confirm. You’ll also get an email confirming it. The email says when your membership ends and that any recurring payment has stopped, and ends: “If you did not mean to cancel, please contact” your organization.

Your membership stays fully active through the date shown — you keep all your member benefits until then. After that date, it shows as Cancelled once the daily update runs.

If you change your mind

Section titled “If you change your mind”

There’s no undo button or undo link for a cancellation, and the confirmation email has no link. If you cancelled by mistake, contact the organization.

If something goes wrong

Section titled “If something goes wrong”
  • “Confirm cancellation” is missing — your membership may already be cancelled. Check your membership status on the My membership page.
  • “We couldn’t cancel your membership. Please try again.” — nothing was changed, and your membership is still active. Try again; if it keeps happening, contact the organization.
  • The dialog shows a payment warning — if your last renewal payment failed, the dialog notes this clearly. Cancelling at this point stops future charges but does not resolve the outstanding payment.
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