Skip to content
MapleGatherMapleGather Help

Track a data request and re-download an export

This guide shows you how to check the status of a data request you’ve submitted, and how to get a new download if an export link expires.

Who can do this: Any signed-in member.

Steps

Section titled “Steps”

Check a request’s status

Section titled “Check a request’s status”

  1. Sign in to your membership portal and open your Preferences page (its address ends in /portal/preferences#data; the portal menu doesn’t link to it yet). Go to the Privacy & data section.

  2. Scroll to Your data requests. Each request shows its type (Data export or Account deletion) and its current status. A request that isn’t finished also shows “Expected by” and a date. The date you submitted it isn’t shown.

  3. Use this table to understand a status:

    Status What it means
    Awaiting confirmation The request needs confirmation from a link, but no confirmation email is sent, so it stays at this status.
    Awaiting admin review Deletion requests only. Your organization’s admin is reviewing it.
    In progress MapleGather is working on it.
    Ready to download Your export is ready to download.
    Completed Your deletion is complete.
    Denied Deletion requests only. Your organization’s admin denied it — see the reason on the row. An export is never approved or denied by anyone, so an export request cannot reach this status.

Every request that isn’t finished also shows a date MapleGather expects to respond by, based on the 45-day window the law allows.

Download a ready export

Section titled “Download a ready export”
  1. When an export row shows “Ready to download,” select Download. An export gets there only after its request is confirmed, and today it can’t be (see “Awaiting confirmation” above).
  2. The file downloads to your device. It stays available for 24 hours from when it became ready — after that, request a new one.
Section titled “Get a new export after a link expires”
  1. If a ready export’s row shows “This download link expired,” select Request a new export.
  2. This starts a fresh request. Follow the steps in Download your data from the confirmation dialog onward.

Appeal a denied deletion request

Section titled “Appeal a denied deletion request”
  1. If a deletion request shows “Denied,” read the reason shown with it.
  2. The reason is followed by “Your organization made this decision — to appeal it, contact them directly.” Your organization made the decision, so it is the one to appeal to: contact them directly and mention the request.

Only deletion requests can be denied. An export isn’t reviewed or approved by your organization’s admin, so it never shows “Denied” — if an export didn’t finish, see the statuses above and Download your data.

Verify

Section titled “Verify”

You’ll know a status changed when the row updates automatically the next time you open or refresh the Privacy & data section — you don’t need to do anything to make it check.

If something goes wrong

Section titled “If something goes wrong”
  • “This confirmation link expired” — the confirmation link you opened is past its expiry. The message offers Request a new export, which starts a new data-copy request; to start a new deletion request, select Delete my account instead.
  • “This download link expired” — more than 24 hours passed since your file was ready. Select Request a new export.
  • Never got a confirmation email? None is sent today, so a request at “Awaiting confirmation” stays there; it does not expire on its own. See Download your data and Delete your account.
  • “Could not load your data requests” — a connection problem interrupted the page. Select Try again.
Section titled “Related”