Member refund request denied
This article explains what to do when your refund request was denied.
What’s happening
Section titled “What’s happening”Your org reviewed your refund request and denied it. You receive a notification email with the reason (if the admin provided one). You can also see the outcome in your billing portal under Billing > Transaction history.
How to fix it
Section titled “How to fix it”- Read the denial message carefully. Common reasons for denial include:
- The refund window has closed (for example, your org has a 30-day refund policy and the payment was more than 30 days ago).
- The item is non-refundable (such as an event with a stated no-refund policy).
- The payment was already credited or applied to another invoice.
- If you believe the denial was made in error, contact your org directly. The denial notification email may include a contact link or your org’s billing email. You can also reach out through the member portal’s Contact section.
Your org has full discretion over refund decisions. MapleGather provides the workflow, but approvals and denials are made by your org’s admin team.
If you flagged your request as an unauthorized charge, your org should have treated it as a higher-priority case. If your request was denied despite that flag, contact your org and, if necessary, contact your bank.
If that didn’t work
Section titled “If that didn’t work”If your org is not resolving an unauthorized charge, you have the right to dispute the charge with your bank or card issuer (a chargeback). Contact your bank for instructions. Filing a bank dispute after a denial is between you and your bank — your org will receive notification and may contest the chargeback with evidence.