Billing payment statuses reference

This page explains what each payment and invoice status means in MapleGather and where you see each one.

Payment statuses

Payment statuses appear as badges on the payment transactions list and on each payment detail view.

Status	What it means
Pending	The payment was initiated but hasn’t settled yet. For online payments, this is typically a very brief state — it resolves to Succeeded or Failed within seconds.
Succeeded	The payment was processed and the funds collected. A receipt fires automatically when a payment reaches this status.
Failed	The payment was declined or could not be processed. The payment detail shows the specific decline reason from Stripe. A stored-card charge that was waiting for the member’s bank verification and never went through also shows Failed, and its payment detail says which ended it: Charge withdrawn (an admin withdrew it) or Charge cancelled (the payment processor cancelled it before the member verified). Nothing was collected in either case. See Charge a member’s stored card.
Refunded	The full amount was refunded to the member’s card. A refund receipt fires automatically (unless an admin suppressed it).
Partially refunded	Part of the payment was refunded. The payment detail shows the original amount, the refunded amount, and the remaining balance.
Disputed	A member or cardholder has disputed this charge with their bank (a chargeback). Evidence must be submitted in the Stripe Dashboard before the evidence deadline. See Manage payment disputes and chargebacks.

Invoice statuses

Invoice statuses appear on the invoice list and on each invoice detail view.

Status	What it means
Draft	The invoice was generated but not yet sent or settled. Draft invoices can be edited.
Sent	The invoice was sent to the member. It can still be edited if unpaid.
Paid	The full balance has been collected. Paid invoices are read-only, and a paid invoice cannot be voided — MapleGather refuses it. To reverse money that was collected, refund the payment instead: see Process a refund.
Partially paid	A payment was applied but a balance remains. Additional payments can be recorded against the same invoice.
Overdue	The invoice is past its due date and still has an outstanding balance.
Voided	The invoice was cancelled by an admin, with an audit trail and no financial effect. Voiding is for an invoice that has not been paid — a paid invoice is refused, so voiding never leaves a fully collected payment unreturned. A Partially paid invoice cannot be voided either. That includes money recorded manually (cash, check, bank transfer): recording a manual payment marks the invoice Paid or Partially paid, so an invoice with a manual payment on it cannot be voided — refund the payment from the payment record instead.
Refunded	A refund has been recorded against the payment behind this invoice. ⚠ A refund does not void the invoice, and there is no void-then-refund or refund-then-void sequence to run. MapleGather refuses to void an invoice that has collected money, so Void is simply absent here — the refund is the reversal, and nothing further is needed. If a corrected amount is still owed, issue a fresh invoice. See Process a refund.