Manage a member's subscription
This guide shows you how to cancel a member’s subscription on their behalf, or refund and cancel together — from the member’s record in MapleGather.
Who can do this: Admins with the subscriptions:write permission.
Before you start
Section titled “Before you start”- To manage a member’s subscription, open their record in Members (the member database), then select the Membership tab — not the Memberships section in the admin sidebar.
- You can’t cancel a pending application this way. Use Reject on the application detail page instead.
Skipping a single charge: MapleGather doesn’t yet offer a dedicated control to skip one renewal charge for a member in this release. To give a member a billing break, cancel their subscription (their access continues to the current expiry) or adjust their renewal manually.
Open the member’s subscription panel
Section titled “Open the member’s subscription panel”- Go to Members in the admin sidebar and find the member you want to help.
- Select the member’s name to open their record.
- Select the Membership tab. The subscription panel shows the member’s current status, next charge date, payment method, and charge history.
Cancel a subscription on the member’s behalf
Section titled “Cancel a subscription on the member’s behalf”-
Select Cancel subscription on the subscription panel.
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Choose a cancellation reason from the list on behalf of the member and select Confirm.
The member’s subscription is cancelled and they receive an email. Their membership stays active through its current expiry date (at-period-end default). A log entry records the cancellation with your name.
Refund and cancel together
Section titled “Refund and cancel together”- If a charge went through in error, select Refund + cancel. This refunds the most recent charge and cancels the subscription in a single step.
Verify
Section titled “Verify”After skipping, the next charge date on the subscription panel updates to the new date. After cancellation, the subscription status changes to show the end date. The audit trail in the member’s record shows the action you took.
If something goes wrong
Section titled “If something goes wrong”- “Subscription is in dunning — clear the past-due charge first” — the member has a failed payment in progress. Help them update their payment method before skipping.
- Skip or cancel buttons are missing — you may not have the subscriptions:write permission. Ask your org owner to check your permissions.
- Refund went through but the subscription didn’t cancel (or vice-versa) — you’ll see a partial-state notice. MapleGather creates an admin task for follow-up. Check the member’s subscription panel again in a few minutes; if the state hasn’t resolved, contact support.