Manage a member's subscription

This guide shows you how to cancel a member’s subscription on their behalf from the member’s record in MapleGather, and how to cancel it as part of refunding a payment.

Who can do this: Admins with the subscriptions:write permission.

Before you start

To manage a member’s subscription, open their record in Members (the member database) and use the Subscription & billing section on the Overview tab — not the Memberships section in the admin sidebar.
You can’t cancel a pending application this way. Use Reject on the application detail page instead.

Skipping a single charge: MapleGather doesn’t yet offer a dedicated control to skip one renewal charge for a member in this release. To give a member a billing break, cancel their subscription (their access continues to the current expiry) or adjust their renewal manually.

Steps

Open the member’s subscription panel

Go to Members in the admin sidebar and find the member you want to help.
Select the member’s name to open their record.
On the Overview tab, find the Subscription & billing section. It shows Pause and Cancel (or Resume if the subscription is paused).

Cancel a subscription on the member’s behalf

Select Cancel in the Subscription & billing section.
Under When should it end?, keep Cancel at period end (the membership stays active through its current expiry date) or choose Cancel immediately.
Choose a Reason on behalf of the member and select Confirm cancellation.

Refund a payment and cancel

There’s no single refund-and-cancel button. Refund first, then cancel when asked:

Open the Payments list (the address ends in /admin/billing/transactions) and select View on the payment that went through in error.
Select Full refund and complete the refund.
When Cancel the linked subscription? appears, select Yes, cancel. The subscription is cancelled at the end of the current period.

Verify

After you select Confirm cancellation, the dialog closes and the Subscription & billing section shows “Subscription cancelled at period end” (or “Subscription cancelled immediately” if you chose that). The member’s record doesn’t show an end date or log this action.

If something goes wrong

Using the API to skip a charge on a cancelled membership — there’s no skip control in MapleGather (see the note above). If you skip a charge through the API (subscriptions_skip_next_charge) on a membership that’s cancelled or ending, it’s refused (409 subscription.membership_cancelled): that membership’s cancellation already stopped its subscription. Nothing changes.
Pause or Cancel buttons are missing — you may not have the subscriptions:write permission. Ask your org owner to check your permissions.
Refund went through but the subscription didn’t cancel — a refund and a cancellation are two separate steps. After a full refund of a payment for an active subscription, MapleGather asks Cancel the linked subscription?. If you chose Keep subscription, or the cancellation was refused (the dialog says why), the refund stands and the subscription is still active. Cancel it from the Subscription & billing section on the member’s Overview tab.