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Charge a member's stored card

This guide shows you how to charge a member’s saved payment card directly from the admin area — for example, when a member is on the phone and wants to pay an outstanding invoice.

Who can do this: Admins with the payments:write-admin-charge permission.

This charge appears in the member’s billing history labeled “Charged by admin on your behalf” along with the reason you provide. Members can see who initiated the charge.

Before you start

Section titled “Before you start”
  • The member must have a saved card on file. If they don’t, you can send them a card-update link to add one.
  • You must confirm with the member that they authorize this charge before proceeding.
  • This action is reversible within 48 hours from the Unified Undo panel.

Steps

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  1. Open the member’s record in the Members area.
  2. Select Charge card from the member detail page.
  3. A notice appears confirming you’re acting on behalf of this member. Review it — this charge is recorded in the audit trail with your name.
  4. If the member has one saved card, it’s shown automatically. If they have multiple cards, select the correct card from the Charge which card? dropdown (each option shows the card brand, last four digits, expiry, and default flag).
  5. Enter the Amount to charge.
  6. In Apply to invoice, optionally select the open invoice you’re settling. If no specific invoice applies, leave this as No specific invoice (open balance).
  7. Enter a Reason — this is what the member sees in their billing history. Write it for a member audience.
  8. Check I’ve confirmed with the member that they authorize this charge.
  9. Select Charge $[amount]. A final confirmation dialog shows the exact amount and card — review it and select Charge $[amount] to proceed.

Verify

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You’ll know it worked when you see a success confirmation and the charge appears in the member’s payment history labeled “Charged by admin on your behalf.”

If something goes wrong

Section titled “If something goes wrong”
  • “No saved card on file” — select Send card-update link to email the member a link to add their card. Return to this screen after they’ve added one.
  • Card declined — the exact Stripe decline reason appears on screen. Select Send card-update link to help the member add a different card.
  • “Member’s bank requires verification” — the member’s bank needs them to approve the charge directly. A verification link is sent to their billing contact email. Wait for them to confirm before the charge processes.
  • Need to undo — open the Unified Undo panel within 48 hours and select Reverse charge. This initiates a refund.
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