Your renewal payment failed
Your organization tried to renew your membership automatically, but the payment didn’t go through. Your membership is still active during a short grace period while the issue is sorted out.
What’s happening
Section titled “What’s happening”Your membership stays active through a short grace period, so you don’t lose access while you sort this out.
Nothing charges you again on its own. There is no scheduled retry of the failed charge, so the renewal stays unpaid until you pay it or replace the card yourself. Your billing page shows the renewal as unpaid along with the amount outstanding, and both ways of clearing it are on that page.
How to fix it
Section titled “How to fix it”-
Open the email from your organization that contains a card-update link, and select the link (in an email asking you to update your saved card, it reads Update your card). It opens the Update your card page directly — you don’t need to sign in.
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On the Update your card page, enter your new card number, expiry date, and security code.
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Select Save card. You’ll see “Your new card is saved”.
Your new card is now the card on file. Saving it does not pay the renewal — that is a separate step.
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Go to your billing page and pay the outstanding renewal. Open invoices appear at the top of that page with a Pay now button.
If you don’t have a link, open your organization’s card-update page (the address ends in /m/card-update), enter the email address your reminder was sent to, and select Send me a link. A link lasts 7 days and works once. The Update card button on My membership opens a list of your saved cards, but it can’t take a new card’s details yet.
If you’d rather not change your card at all, you can skip straight to step 4 and pay the renewal with a card you enter at that point.
If that didn’t work
Section titled “If that didn’t work”- New card also declined — your bank’s own message appears on the page when a card you enter is declined. Try a different card, and contact your bank if the reason isn’t clear.
- You don’t see the “Update card” option — your membership may have already lapsed (the grace period ended). If so, see Membership shows lapsed or expired for next steps.
- The notice is still there after you saved a new card — that is expected: saving a card replaces the card on file, and the renewal is still unpaid until you pay it. Go to your billing page and use Pay now on the open invoice.
- You don’t know why the original charge failed — the failure reason from your bank isn’t shown to you for a renewal that was attempted while you were away. Your organization’s admin can look it up, so contact them if you need it.