Your renewal payment failed
Your organization tried to renew your membership automatically, but the payment didn’t go through. Your membership is still active during a short grace period while the issue is sorted out.
What’s happening
Section titled “What’s happening”When an auto-renewal charge fails, your bank sends a decline reason — such as “insufficient funds,” “card expired,” or “do not honor.” MapleGather passes this reason to you in plain language so you know exactly what to address. Meanwhile, your membership stays active while automatic retries run over the next week or two.
How to fix it
Section titled “How to fix it”-
Open the email you received with the subject line starting with “We couldn’t renew your membership.” Select the Update card on file link in that email — it takes you directly to the right page and signs you in automatically.
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On the Update payment method page, enter your new card number, expiry date, and security code.
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Select Save new card.
MapleGather immediately retries the failed charge against your new card. If it succeeds, your membership is fully active again and a confirmation email goes to you.
If you don’t have the email, you can reach the same page by signing in to the member portal, going to My membership, and selecting Update card in the “Card on file” section.
If that didn’t work
Section titled “If that didn’t work”- New card also declined — try a different card. Contact your bank if the issue isn’t clear.
- You don’t see the “Update card” option — your membership may have already lapsed (the grace period ended). If so, see Membership shows lapsed or expired for next steps.
- You’re still seeing a declined notice after updating — your bank may need additional time to process. Wait a few minutes and check My membership again. If the problem continues, contact your organization’s admin.