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Event not visible to members or the public

Members or the public cannot find the event in the calendar or on the events page.

What’s happening

Section titled “What’s happening”

An event is hidden when:

  • Visibility is set to Admin only. This is the default for new events. Only admins can see it.
  • The event is not published. A draft event is not visible regardless of the visibility setting.
  • Visibility is Restricted and the event has no audience rules. A restricted event with no rules is visible only to admins.
  • Visibility is Restricted and the member doesn’t match the rules. With Only matching members see it, members who don’t match can’t see the event at all. Every rule also needs the member’s membership to be active.

How to fix it

Section titled “How to fix it”
  1. Open the event in the admin panel and select the Overview tab.
  2. Check the Visibility setting:
    • If it shows Admin only, change it to Public (for everyone), or to Restricted and then select Use a preset > Members only and Save audience (for all members).
    • If it shows Restricted, check the Audience section. If it says “Only admins can see this event”, select Add an audience rule. If Who sees this event is set to Only matching members see it, check that the member matches a rule.
  3. Check the event status at the top of the page. If it shows Draft, select Publish to make it live.
  4. If the event is published and visibility is Public, or Restricted with All members see it (or with rules the member matches), members should see the event immediately.

If that didn’t work

Section titled “If that didn’t work”
  • Event is published and visible to members, but registration is not open — the Allow registration switch may be off. Turn it on from the Overview tab. The event page shows “Registration not open” until the switch is on.
  • A warning banner appears on the Overview tab — the event has an inconsistency in its configuration (for example, registration is on but there are no ticket types). Select the suggested action in the banner to resolve it.
  • Members cannot find the event using search or filters — check whether the event dates or tags match what members are filtering by on the calendar.
  • Members see the event but can’t register, with “Renew to register” — the event is Restricted, and the member’s membership isn’t active. They can register again once they renew.
  • Visitors who aren’t signed in can’t see a Restricted event — this is expected. Restricted events never appear on the public calendar or public event pages. Use Public for an event everyone should see.
Section titled “Related”