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Compose and send a broadcast email

This guide shows you how to write a one-time email to a group of members and send it right away.

Who can do this: Admins who can send broadcasts.

Before you start

Section titled “Before you start”
  • Set up a custom From address in Email > Deliverability so your blast arrives from your organization’s domain. Emails send from a functional fallback address until that step is complete.
  • Have at least one saved segment ready, or plan to use All active members as the audience. You can also build a new segment directly from the composer.

Steps

Section titled “Steps”
  1. Go to Email > All blasts in the sidebar and select New blast.
  2. Enter a subject line in the Subject field. The subject is required before you can send.
  3. Write your email in the body editor. Use the toolbar to add formatting, images, or links. To include a member’s name or other details, select Insert merge tag and choose a tag such as {{first_name}}.
  4. In the Send to field, choose your audience:
    • Pick a saved segment or All active members from the list.
    • Select a saved search if you’ve built one under Members.
    • To build a new segment on the spot, choose Build new segment… from the menu.
  5. Check the recipient count that appears below the Send to field. If some members are excluded because they’ve opted out, you’ll see “N recipients excluded — opted out. They will not receive this blast.”
  6. (Optional) Select Preview to see how the email looks for a sample member. You can change the sample recipient using the picker in the preview panel. Select Send to me to send a test copy to your own inbox.
  7. Select Send now.

Verify

Section titled “Verify”

You’ll know it worked when a “Broadcast queued” message appears and you land on the send-detail page. Watch the progress bar as the email goes out. When it reaches 100%, a “Sent to N recipients” message confirms the blast is complete. The delivery rate appears on that same page.

If something goes wrong

Section titled “If something goes wrong”
  • “Subject required” error — fill in the Subject field and try again.
  • “0 recipients — adjust filter or cancel send” — your audience filter returned no eligible members. Adjust the segment or clear the exclusions.
  • Send button isn’t showing — your role doesn’t include permission to send broadcasts. Ask your organization’s primary admin to grant it.
  • Send shows as Partial after you left the page — see Broadcast shows as Partial or Cancelled.
Section titled “Related”