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Download your data

This guide shows you how to request a copy of the personal information your organization holds about you — a downloadable file you can keep or share.

Who can do this: Any signed-in member.

Before you start

Section titled “Before you start”
  • A copy can’t be produced from this page today. A request has to be confirmed from an emailed link before MapleGather prepares your file, and that confirmation email isn’t sent. Your request is recorded, but it stays at “Awaiting confirmation” and no file is prepared.
  • Nobody has to approve an export — it is not reviewed, approved, or refused by your organization’s admin.

Steps

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  1. Sign in to your membership portal and open your Preferences page (its address ends in /portal/preferences#data; the portal menu doesn’t link to it yet). Go to the Privacy & data section.
  2. Select Request a copy of my data.
  3. Read the confirmation dialog, then select Request export.
  4. You’ll see “Request recorded. Its status shows under Your data requests.” Your request appears under Your data requests with the status “Awaiting confirmation.”
  5. No email is sent, so the request stays at “Awaiting confirmation” and no file is prepared. There is nothing more to do on this page.

Verify

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You’ll know the request was recorded when it appears under Your data requests as “Awaiting confirmation.” If a request ever shows “Ready to download,” select Download; the row shows how long the download stays available (24 hours from when it became ready).

If something goes wrong

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  • “You’ve made several requests recently — please try again later” — you’ve hit a short-term limit. Wait a while and try again.
  • “This confirmation link expired” — the confirmation link you opened is past its expiry. Select Request a new export to start over.
  • “We couldn’t confirm this link — it may be invalid or expired” — the link isn’t valid for your account. This message has no button; to start over, select Request a copy of my data.
  • “This download link expired” — more than 24 hours passed since your file was ready. Select Request a new export to get a fresh one.
  • No confirmation email arrived? None is sent, so checking your inbox or spam folder won’t help, and the request stays at “Awaiting confirmation.” This is a current MapleGather limit.
  • “Could not submit your request — please try again” — a connection problem interrupted the request. Wait a moment and try the request again.
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