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Choose which processor members check out with

When you have both Stripe and PayPal connected, this guide shows you how to set which one members check out with by default — for your whole org, or for specific parts of it.

Who can do this: Admins with the billing:configure-processor permission (typically the primary admin or a Finance sub-role).

Before you start

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Steps

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Set your default checkout processor

Section titled “Set your default checkout processor”
  1. Go to Billing & payments, then Payment processor.
  2. On the Overview tab, scroll to Checkout routing. This section appears only when both Stripe and PayPal are connected.
  3. In the Default processor field, choose Stripe or PayPal. This is what members see selected first at checkout.

Override the default for specific areas (optional)

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  1. Under Per-area overrides, you can pick a different processor for Membership signup, Event registration, or Invoice payment.
  2. Leave any area on Use default to follow your global default.
  3. Select Save routing.

Verify

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You’ll know it worked when you see a “Checkout routing saved” confirmation. At checkout, members see your chosen processor selected first. They can still switch to the other one before they pay.

If something goes wrong

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  • “That processor isn’t connected” — you’re trying to route checkout to a processor that isn’t connected. This can happen if the other processor was disconnected in another browser tab. Connect it first, then set your routing.
  • The Checkout routing section disappeared — you (or another admin) disconnected one of the two processors. Routing needs both connected. Reconnect the second processor and the section returns; checkout falls back to your remaining processor in the meantime.
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