How MapleGather pricing and billing work

MapleGather charges based on how many contacts your organization has, plus SMS usage — every feature is included for every paying organization, with no plans, tiers, or feature gates.

The short version

Your first 14 days are free with full feature access and no payment method required. After the trial, you subscribe and are billed monthly based on your contact count. There are no locked features — your price scales with the size of your organization, not with what you’re allowed to do.

How it works

Trial period

When you create your organization, your account enters a 14-day free trial. During the trial, all features are available and no payment method is required. The subscribe prompt in Admin & Security → Subscription shows a projected quote based on your current contact count so you know what to expect.

If the trial ends without a paid plan, your organization enters a read-only mode (trial_expired_read_only status) — members can still sign in, but no changes can be saved. This read-only window lasts 30 days before your data is permanently purged. Subscribe at any point during this window to restore full access immediately. See MapleGather subscription statuses reference.

Subscription billing

After your trial, you subscribe and MapleGather bills you monthly. Your bill has two components:

Base fee — covers contacts up to a threshold. This is a flat monthly amount.
Per-contact fee — applies to contacts above the base threshold. The rate is published on the subscription page.

There are no Starter, Professional, or Enterprise plans. All features are available at every contact count. Your cost goes up as your organization grows — not because you need to unlock something.

SMS usage

If your organization sends SMS messages to members, usage is billed separately at the end of each billing period based on the number of messages sent.

Promo codes can reduce the per-contact rate or grant credit toward your first few months. They never unlock features, because all features are already available.

Soft cap alerts

You can set a soft cap — an advisory contact count that triggers an email alert when your organization approaches it. A soft cap is a notification tool only; it does not block member signups, restrict any feature, or affect billing automatically.

Payment failures and grace periods

If a charge fails, your account enters a past_due state. During this grace period, all features remain active and members can continue to sign in. MapleGather sends you an email with an Update payment method link. Once you update your payment method and a charge succeeds, your account returns to active.

Cancellation and data retention

When you cancel your subscription, you keep access until the end of the current billing period. After that period ends, your data is retained for 30 days in a cancelled state. If you re-subscribe within those 30 days, your account and all data are restored immediately. After the 30-day window, your data is permanently deleted and cannot be recovered.

Why it works this way

Membership organizations should focus on growing their membership, not managing feature gates. Transparent contact-count pricing means your cost scales predictably with your organization’s size, and you always have access to the full product.

Edge cases & boundaries

During the trial, contacts count toward the projected quote shown at subscribe time — so the number you see reflects your real starting point.
Re-subscribing within 30 days of cancellation restores full access immediately with no data loss.
After the 30-day data-retention window closes (purged state), data cannot be recovered under any circumstances.
Downgrading mid-cycle is not applicable — there are no tiers to downgrade to.