Consent event types reference
This page describes the event types you see in a member’s consent history — on the admin Email preferences tab and on the member’s own My consent history — and what each one means.
Event types
Section titled “Event types”| Event | What it means |
|---|---|
| Opted in | The member (or an admin on their behalf) turned an email category on. Includes changes to an existing opt-in. |
| Opted out | The member (or an admin on their behalf) turned an email category off. Includes changes to an existing opt-out. |
| Double opt-in — pending | A confirmation email was sent for a category that uses double opt-in, and the member hasn’t confirmed yet. May appear on either the admin view or the member’s own history while a confirmation is outstanding. |
| Double opt-in confirmed | The member clicked the confirmation link to verify their email consent. |
| Accepted policy | The member accepted a published policy version — for example, after a re-consent request. The row carries the exact policy version accepted and applies to the whole policy, so it has no email category. |
| Correction | An admin added a correction that references an earlier entry. The original entry is never changed — a correction is always a new row that points back to the one it corrects. |
How the history behaves
Section titled “How the history behaves”Consent history is append-only. Every consent event — an opt-in, opt-out, policy acceptance, or correction — is added as a new row; nothing is edited or deleted. A member’s current opt-in state for a category is the most recent Opted-in or Opted-out event for that category.
Each row also records the policy version in effect at the time. The source column (self-service, one-click unsubscribe, admin update, and so on) and the network details — the IP address and device captured with the change — are admin-view fields; the member’s own view shows only the date, what changed, the category, and the policy version.
“Send suppressed” is not an event type. When a member is excluded from a specific send because they opted out, that appears in the per-recipient delivery report for that broadcast — not in the consent history.