Your claim link expired or was already used
If you opened the claim link from your organization’s welcome email and saw an error message, this page explains what happened and how to fix it.
How to fix it
Section titled “How to fix it”“This link has expired”
Section titled ““This link has expired””A claim link lasts as long as your organization has set — 30 days from when it was sent, unless your organization has chosen a shorter time. The page says “Your account-claim link is no longer valid.” You can’t request a new link from this page. If yours has expired:
- Ask your organization to send you a new invitation. An administrator can re-send your claim link from their transition dashboard.
- Check your inbox for the new claim email. It comes from your organization’s sending address, not from a generic MapleGather address — check your spam or junk folder too.
- Open the new link and complete your account setup. The old link stays expired.
“Already claimed”
Section titled ““Already claimed””You’ve already set up your account. Select the sign-in link on the page to log in normally with your email address and the password you set during the claim flow.
If you don’t remember the password you set, it can’t be recovered from the sign-in page — the sign-in page has no password-reset option, and MapleGather doesn’t send sign-in links yet, so there is no self-serve way back in today.
If you’re sure you haven’t claimed yet — It’s possible your organization sent the broadcast more than once, and you used the link from an earlier email. Try signing in. If you can sign in, your account is set up. If you can’t, the link was still used, so an account exists for your email address and a new claim link can’t be sent for it; its password can’t be recovered from the sign-in page.
“Invalid link”
Section titled ““Invalid link””The link may have been modified or truncated by your email client. Try these steps:
- Open your original welcome email.
- Instead of selecting the link, copy and paste the full URL into your browser’s address bar.
- If the link still shows “invalid,” ask your admin to re-send the claim email. Your organization’s admin can see your status in the transition dashboard.
The link opened but the page is blank or won’t load
Section titled “The link opened but the page is blank or won’t load”- Try a different browser.
- Try disabling browser extensions, especially privacy or ad-blocking tools, and reload the page.
- If on mobile, try opening the link on a desktop browser instead.
If that didn’t work
Section titled “If that didn’t work”Ask your organization’s admin to re-send your claim link. They can see your claim status in the transition dashboard and re-send the link while your account is still unclaimed; tell them the email address you used when you were a member of the organization. Once an account has been claimed, a new claim link can’t be sent for it, and its password can’t be recovered from the sign-in page — sign in with the password you set.