Set up ticket types for an event

This guide shows you how to add and configure ticket types for an event. Ticket types control price, capacity, eligibility, and sales windows for each registration option you offer.

Who can do this: Organization admins with event management permissions.

Before you start

Create the event first. The Tickets tab is available after the event is saved.
A ticket with a price of 0 acts as a free registration option.
Member pricing must be equal to or less than the standard price.

Add a ticket type

Open the event and select the Tickets tab.
Select Add ticket type. A form panel opens on the right.
Enter the ticket Name. Names must be unique within the event.
Enter the Price. To make it free, enter 0.
To offer a discounted price for members, enter the Member price. Members who qualify see this price automatically — no code needed.
To limit how many tickets are available, enter a Capacity number.
To control when tickets go on sale, set an Opens date/time (when sales begin) and a Closes date/time (when sales end).
Select Save changes.

Repeat these steps for each ticket type you want to add.

Restrict a ticket to specific members

Use the Restriction section (expand it in the form) to limit a ticket to members who hold a specific membership level, have a certain tag, or both. Members who do not qualify cannot see the restricted ticket at all.

Check Members-only to enable restrictions.
Select one or more Level filter (membership levels) or Tag filter options from the pickers. When you select more than one, the member must meet all of them (AND logic).
To give restricted members early access, set a Presale window — enter Opens and Closes dates when restricted members can purchase ahead of general sale.
Select Save changes.

Add a passcode to a ticket

A passcode lets you share a ticket with a select group without restricting it to a membership level. Anyone who has the code can register.

A passcode is an invite filter, not a security boundary — anyone with the code can register.

Expand the Passcode section in the ticket form.
Enter a passcode of at least 6 characters. Matching is case-insensitive.
Select Save changes.

On the registration page, members see a Have a code? link that reveals the passcode field.

Pause or remove a ticket type

To pause sales without removing the ticket, use the Pause row action on the ticket in the Tickets tab. The ticket shows a Paused badge and a Resume sales button in the edit sheet header. Existing registrations are not affected.

To remove a ticket type that has no registrations, open the ticket and select Remove.

If the ticket has existing registrations, a dialog asks how to handle them:

Keep and pause (recommended) — keeps all existing registrations and pauses new sales. Select this option to preserve registrant records.
Remove and keep registrations — removes the ticket type but keeps the existing registration records.

Verify

After saving a ticket type, it appears in the list on the Tickets tab with its name, price, and status. Members see eligible tickets listed on the event page, ordered lowest-eligible-price-first.

If something goes wrong

“Name already used in this event” — each ticket type within an event must have a unique name. Change the name and try again.
“Member price must be the same as or less than the standard price” — lower the member price or raise the standard price.
Restricted ticket is visible to all members — check that you’ve enabled Members only in the Restriction section and saved.