Set up ticket types for an event

This guide shows you how to add and configure ticket types for an event. Ticket types control price, capacity, eligibility, and sales windows for each registration option you offer.

Who can do this: Organization admins with event management permissions.

Before you start

Create the event first. The Tickets tab is available after the event is saved.
A ticket with a price of 0 acts as a free registration option.
Member pricing must be equal to or less than the standard price.

Add a ticket type

Open the event and select the Tickets tab.
Select Add ticket type. A form panel opens on the right.
Enter the ticket Name. Names must be unique within the event.
Enter the Price. To make it free, enter 0.
To offer a discounted price for members, enter the Member price. Members who qualify see this price automatically — no code needed.
To limit how many tickets are available, enter a Capacity number.
To control when tickets go on sale, set an Opens date/time (when sales begin) and a Closes date/time (when sales end).
Select Save changes.

Repeat these steps for each ticket type you want to add.

Restrict a ticket to members

Use the Restriction section (expand it in the form) to decide who can register on a ticket. Only members whose membership is active can use a restricted ticket, unless its presale window has ended (see below). Members who don’t qualify don’t see the ticket at all.

Expand the Restriction section.
Under Who can register, choose one option:
- Anyone — no restriction. Everyone who can see the event can choose this ticket.
- Members-only — any active member — any member whose membership is active can choose this ticket. You don’t pick a level or tag.
- Members with specific levels or tags — choose one or more levels in Level filter, one or more tags in Tag filter, or both. A member qualifies when they hold one of the selected levels and, if you picked tags, one of the selected tags. You must select at least one level or tag.
Select Save changes.

To remove a restriction later, open the ticket, choose Anyone, and save.

What visitors who aren’t signed in see: a Members-only — any active member ticket, or a ticket restricted to levels with no tags, shows on the public event page greyed out with Members-only — Sign up to unlock. A ticket restricted by a tag isn’t shown on the public page at all, because signing up can’t give a visitor that tag.

Give members early access with a presale window

A presale window gives the members you chose a head start. When presale ends, the ticket opens to everyone.

In the Restriction section, choose Members-only — any active member or Members with specific levels or tags.
Under Presale window, set Opens and Closes.
Read the line under the dates: “When presale ends on {date}, this ticket opens to everyone. To keep it members-only, remove the presale dates.”
Select Save changes.

How the window works:

Before Opens — no one can register on the ticket (admins registering someone on their behalf still can).
Between Opens and Closes — only the members you chose can register.
After Closes — the restriction is lifted. Anyone can register, within the ticket’s own sales dates and passcode, if it has one. Members still get the member price only while their membership is active.

To keep a ticket members-only for good, don’t set a presale window. If you already set one, select Remove presale dates.

Add, reveal, or remove a passcode

A passcode lets you share a ticket with a select group, such as partners or invited guests. Anyone who has the code can register.

A passcode is an invite filter, not a security boundary — anyone with the code can register.

To add a passcode:

Expand the Passcode section in the ticket form.
Enter a passcode of at least 6 characters. Matching is case-insensitive — PARTNER2026 and partner2026 both work.
Select Save changes.

To see a saved passcode: open the ticket and expand Passcode. The section shows Passcode set with the code hidden. Select Reveal passcode to show it, and Hide passcode to hide it again. Every reveal is recorded in the audit log. The code is shown in capital letters.

To change a passcode: select Change passcode, enter the new code, and select Save changes. The old code stops working.

To remove a passcode: select Clear passcode, confirm Remove passcode in the dialog, and select Save changes. Anyone who can see the ticket can then register without a code.

Where people enter the code: members see a Have a code? link on the member event page and the registration form. Visitors who aren’t signed in see the same link on the public event page and in the event calendar widget on your website. The link appears only when the event has at least one passcode ticket.

Pause or archive a ticket type

To pause sales without removing the ticket, use the Pause row action on the ticket in the Tickets tab. Pausing sets the ticket’s sales end to now, so its status shows Sales ended. Existing registrations are not affected. To reopen sales, use the Resume row action: the edit sheet opens at Sales end (optional). Set a new sales end or clear it, then select Save changes.

To remove a ticket type from new sign-ups, use the Archive row action, then select Archive in the Archive this ticket type? dialog. If members have registered with the ticket, the dialog tells you how many; archiving keeps their existing registrations.

Verify

After saving a ticket type, it appears in the list on the Tickets tab with its name, price, and status. Members see eligible tickets listed on the event page, ordered lowest-eligible-price-first.

If something goes wrong

“Name already used in this event” — each ticket type within an event must have a unique name. Change the name and try again.
“Member price must be the same as or less than the standard price” — lower the member price or raise the standard price.
Restricted ticket is visible to all members — open the ticket and check that Who can register isn’t set to Anyone, then save. If the ticket has a presale window that has ended, the restriction has been lifted on purpose — remove the presale dates to restrict it again.
“Select at least one Membership Level or Tag” — you chose Members with specific levels or tags without picking any. Pick at least one, or choose Members-only — any active member.
“Set both presale dates, or neither.” — fill in both Opens and Closes, or clear both.
“Presale must end after it starts.” — set Closes later than Opens.
“Presale must end before ticket sales close …” — the presale has to end before the ticket’s sales close, or the ticket would never open to everyone. Move Closes earlier, or select Remove presale dates to keep the ticket members-only.
“This passcode can’t be shown.” — the passcode was set before passcodes could be revealed. Select Re-set passcode, enter a code, and save. Until you do, the old code works only when typed with the exact same capital letters.
“Passcode must be at least 6 characters” — use a longer code.