MapleGather subscription statuses reference
This page lists every status a MapleGather subscription can hold, the pricing model that applies, and what each status means for your organization’s access.
Subscription statuses
Section titled “Subscription statuses”| Status | Access | Notes |
|---|---|---|
trial |
Full feature access. | 14-day free trial. No payment method required. trialEndsAt is set at organization creation. |
active |
Full feature access. | Paying subscription. Your contact count is metered monthly. Any sales tax is added on top as its own line — see Why am I being charged sales tax?. |
trial_expired_read_only |
Read-only. Everyone can still sign in, read, and export; you can still subscribe and submit or complete privacy requests. Other changes are paused. | Trial ended without a paid plan. 30-day window before the organization is closed — subscribe to restore full access. Export keeps working right up to that date and stops at closure, so take any copy you want during the window. |
past_due |
Full feature access continues — your access is unchanged. | A scheduled charge didn’t go through. We email your organization’s admins — everyone with active admin access, plus anyone you’ve invited who hasn’t accepted yet. Up to 10, most recently added first. We retry automatically for 14 days; paying the outstanding invoice clears it straight away. |
past_due_read_only |
Read-only, and identical to trial_expired_read_only: sign in, read, export, pay, and submit or complete privacy requests all work. Other changes are paused. |
The 14-day grace period ended without payment. Your subscription page shows the date the read-only window ends, and 7 days before it we email your organization’s admins — everyone with active admin access, plus anyone you’ve invited who hasn’t accepted yet, up to 10. Paying the outstanding invoice restores full access immediately. Export keeps working right up to that date and stops at closure. |
cancelled |
Access continues until the end of the current billing period. | Self-service cancel submitted. A 30-day data-retention window begins at the end of the billing period. |
purged |
Every change is refused, permanently — including subscribing again. Reading isn’t paused: anyone who can still sign in can still read. | Reached from any of the three purge lanes — nonpayment (past_due_read_only), trial-expired (trial_expired_read_only), or post-cancellation — once that lane’s 30-day window elapses; the organization is closed and any subscription is cancelled at the payment processor. Closing doesn’t delete data — records are retained. Export does not survive closure, unlike reading. Terminal: there’s no route back from this state inside the product. |
Pricing model
Section titled “Pricing model”MapleGather uses contact-count pricing only. There are no feature tiers and no feature gating.
| Component | Detail |
|---|---|
| Feature access | Every feature is available at every subscription level, including during trial. |
| Base charge | $29.00 per month, which covers your first 100 contacts. |
| Overage charge | $0.06 per month for each contact above 100. |
| Sales tax | Not included in the base or per-contact charge. Where we’re registered to collect it, it’s calculated on the whole pre-tax amount and added on top as one line per taxing authority. A jurisdiction that works out to zero produces no line at all. |
| Promo codes | Discount the per-contact rate or grant first-N-months credit. Promo codes never gate or unlock features. |
| Tiers | None. There are no Starter, Professional, or Enterprise tiers. |