Ticket type fields reference

This page describes every field available when creating or editing a ticket type.

To add or edit ticket types, see Set up ticket types for an event.

Basic fields

Field	Description	Rules
Name	The label members see for this ticket.	Required. Must be unique within the event.
Price	The standard price in the organization’s currency.	Must be 0 or greater. Enter 0 for a free ticket.
Member price	An optional discounted price for members who qualify. Applied automatically when a qualifying member views the ticket — no code needed.	Must be equal to or less than the standard price.
Capacity	Maximum number of registrations available for this ticket type.	Optional. Leave blank for unlimited capacity within the event’s overall capacity.
Opens (sales start)	The date and time when the ticket goes on sale. Before this time, the ticket is not visible to members.	Optional.
Closes (sales end)	The date and time when ticket sales close. After this time, the ticket shows as unavailable.	Optional.

Restriction section

Controls which members can see and register on the ticket. Expand the Restriction section in the ticket form to access these fields. A restricted ticket is open only to members whose membership is active, unless its presale window has ended; members who don’t qualify don’t see it.

Field	Description	Rules
Who can register	Anyone — no restriction. Members-only — any active member — any member with an active membership. Members with specific levels or tags — members who match the Level filter and Tag filter below.	Defaults to Anyone. Choosing Anyone on a restricted ticket removes the restriction when you save.
Level filter	The membership levels that qualify. A member needs one of the selected levels.	Shown for Members with specific levels or tags. Combined with Tag filter using AND logic. Select at least one level or tag.
Tag filter	The tags that qualify. A member needs one of the selected tags, assigned directly or through a group.	Shown for Members with specific levels or tags. Combined with Level filter using AND logic.
Presale window (Opens / Closes)	Early access. Before Opens, no one can register on the ticket. Between Opens and Closes, only the members you chose can. After Closes, the restriction is lifted and anyone can register. A line under the dates states the date the ticket opens to everyone.	Optional; only for a restricted ticket. Set both dates or neither. Closes must be after Opens and, when the ticket has a sales end, before it. Select Remove presale dates to keep a ticket members-only.

On the public event page: a Members-only — any active member ticket, or one restricted to levels with no tags, shows greyed out with Members-only — Sign up to unlock. A ticket restricted by a tag isn’t shown to visitors.

Passcode section

Adds an optional code that people enter to unlock the ticket. Expand the Passcode section to access these fields.

Field or action	Description	Rules
Passcode	A code members and visitors enter with Have a code? to unlock the ticket. Matching is case-insensitive.	6 to 100 characters. A passcode is an invite filter, not a security boundary — anyone with the code can register.
Passcode set	Shown instead of the field when the ticket already has a passcode. The code stays hidden; it is never loaded into the form.	—
Reveal passcode / Hide passcode	Shows the saved code (in capital letters) and hides it again.	Requires permission to edit events. Every reveal is recorded in the audit log.
Change passcode	Replaces the code with a new one when you save.	The old code stops working.
Clear passcode	Removes the passcode when you save, after you confirm Remove passcode.	Anyone who can see the ticket can then register without a code.
Re-set passcode	Shown when a code can’t be revealed: “This passcode can’t be shown.” Lets you set a new code.	Applies to codes set before passcodes could be revealed. Until re-set, such a code matches only with the exact same capital letters.

Ticket status

Status	What it means
On sale	The ticket is on sale (within the sales window, if set). A ticket whose capacity has been reached also shows On sale on the Tickets tab, but no new registrations can be created for it.
Not on sale yet	The ticket’s sales start hasn’t arrived.
Paused or Sales ended	Sales are stopped. Pausing a ticket sets its sales end to now, so a paused ticket usually shows Sales ended. Existing registrations are not affected. To reopen sales, use the Resume row action and set a new Sales end (optional).
Archived	The ticket is removed from new sign-ups. Existing registrations are kept.