Signed out unexpectedly or can't access a page
You were using MapleGather and suddenly ended up at the sign-in screen, or you followed a link and landed somewhere unexpected. This is almost always a session timeout or a redirect that sent you to your correct home page.
What’s happening
Section titled “What’s happening”MapleGather signs you out after a period of inactivity. When that happens, the next page you try to open redirects you to the sign-in screen with the message: “You’ve been signed out after inactivity. Sign in again to continue.”
Your progress on any form or task you were working on may not have been saved, depending on what you were doing.
How to fix it
Section titled “How to fix it”First, on the sign-in screen, check whether you see “You’ve been signed out after inactivity. Sign in again to continue.” If you do, your session simply timed out — there’s nothing wrong with your account.
Then follow the steps for your own role. They are different, so use one set or the other, not both.
If you’re an admin or board member
Section titled “If you’re an admin or board member”- Select Sign in with a password.
- Sign in at your organization’s sign-in service. Your browser leaves MapleGather for this step and comes back afterwards — that’s normal, not a sign you’ve landed somewhere you shouldn’t be.
- You’re brought back to the page you were trying to visit.
If you’re a member
Section titled “If you’re a member”Member email sign-in isn’t available in this version. A live site’s sign-in page shows “Email sign-in isn’t available yet — it’s coming in an update.” instead of the email form, no sign-in email is sent, and Sign in with a password accepts admin and board accounts only. So there is no way for a member to sign back in from the sign-in page yet. Once email sign-in is available, the link it sends will take you to your portal home, not the page you were trying to visit.
Other scenarios
Section titled “Other scenarios”You followed a link from an email and landed on your portal home
Section titled “You followed a link from an email and landed on your portal home”If you’re already signed in and you follow a link in an email — a renewal reminder, a payment receipt — you go straight to that page without seeing the sign-in screen.
If you’re signed out, it works differently. (No sign-in link is emailed in this version; this describes the lane once it is available.) A sign-in link from an email signs you in and takes you to your portal home; it doesn’t carry a page along with it. So landing on your portal home rather than the page you expected is normal, not a fault — open the page you wanted from there. Carrying a destination through an emailed sign-in link isn’t available yet; see Session and redirect behavior reference.
You’re a member but followed an admin link (or vice versa)
Section titled “You’re a member but followed an admin link (or vice versa)”MapleGather sends you to the right home page for your role. If you followed a link for an admin page but your account is a member account, you’ll land on the member portal (/portal) instead. This is expected — it’s not a sign-in problem.
You followed a link that pointed to an external website
Section titled “You followed a link that pointed to an external website”MapleGather only follows links that stay inside MapleGather, and only into areas your role can open. If a link led to a different website, MapleGather discards it and takes you to your home page for your own security.
If that didn’t work
Section titled “If that didn’t work”- Sign-in link isn’t arriving — See Sign-in link not arriving.
- You see a “sign-in link expired” message — See Sign-in link expired or already used.
- You can’t access a page even after signing in — Contact your organization’s admin. Some pages require specific permissions or a current membership.