Cancel your event registration
This guide shows you how to cancel your registration for an event from your registrations list.
Who can do this: Active members.
Before you start
Section titled “Before you start”- Self-cancellation is available only when the event organizer allows it, the cancellation window is still open, and you have not been checked in. The Cancel button appears only when all of these hold. A payment that is still processing does not stop you from cancelling.
- If you paid for a ticket, whether you get a refund depends on the event’s cancellation rules. The cancel dialog does not show refund details.
- After cancelling, you can re-register for the same event as long as registration is still open.
- In the member portal, go to Events and select the My registrations tab.
- Find the event you want to cancel.
- Select Cancel on the registration row.
- Select a reason from the Why are you cancelling? list.
- Select Confirm cancellation.
Verify
Section titled “Verify”The registration status changes to Cancelled in your list. If a refund applies, it goes to your original payment card. Refunds may take 5–10 business days to appear depending on your bank.
If something goes wrong
Section titled “If something goes wrong”- No Cancel button is visible — the row shows why in its place: “Contact organizer to cancel” (the organizer has turned off self-cancel), “Cancellation window closed — contact the organizer”, or “You’ve already checked in to this event”. A registration that is already cancelled shows only its Cancelled status. See Can’t cancel event registration.
- “The cancellation window for this event has closed” — this appears if the window closed between when you opened the dialog and when you confirmed. Contact the organizer for help.
- You have already been checked in — cancellation is not available after check-in. Contact the organizer if you need to cancel.
- “This registration can’t be cancelled any more” — something changed after your list loaded, for example the organizer turned off self-cancel. Select Close. The row then shows the current reason. Contact the organizer if you still need to cancel.