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A button is missing or a page shows 'You don't have permission'

An admin is signed in but can’t see a button or menu item they expect, or navigating to a page shows a “You don’t have permission” message.

What’s happening

Section titled “What’s happening”

MapleGather hides action buttons and menu items when the signed-in admin’s role doesn’t include the corresponding permission. A missing button isn’t a display bug — it’s the access control working as intended. If an admin needs access to an action they can’t see, an Org Owner can add the necessary permission.

There are two variations of this symptom:

  • A button or CTA is missing entirely — the admin has read access to the area but lacks permission for that specific action.
  • A page shows “You don’t have permission” — the admin lacks even the base read permission for that area.

How to fix it

Section titled “How to fix it”

An Org Owner or an admin with the Admin permission flag needs to complete these steps.

  1. Go to Admin & Security → Admins → Active tab.
  2. Select the admin’s name to open their profile.
  3. Go to the Effective permissions tab to see the full list of what they can and can’t do.
  4. Identify the missing permission. If you’re not sure which flag to look for, check Permission flags reference.
  5. Choose one of the following:
    • Assign an additional role — select Edit roles on the admin’s profile and add a role that includes the missing permission.
    • Update a custom role — go to Admin & Security → Roles → open the relevant custom role → add the missing permission flag → save. This updates the permission for everyone assigned to that role.

If that didn’t work

Section titled “If that didn’t work”
  • If the Effective permissions tab shows the permission as granted but the admin still can’t see the button or page, ask them to sign out and sign back in to refresh their session.
  • If the permission appears granted and a re-sign-in doesn’t resolve it, contact MapleGather support from Help → Contact support with the admin’s email and the specific action or page they can’t access.
Section titled “Related”