Update your payment method
This guide shows you how to replace the card on file for your membership — whether you’re doing it proactively or in response to a payment failure.
Who can do this: Any active member.
Before you start
Section titled “Before you start”Replacing your card sets the card that will be used from now on. It does not pay anything by itself.
If your renewal payment failed and you’re in a grace period, saving a new card does not settle that renewal — nothing re-attempts the failed charge for you. Paying the outstanding amount is a separate step you take on your billing page, and you can do it with the card you just saved. See Your renewal payment failed.
A new card is entered through a card-update link. The Update card button on My membership opens a list of your saved cards where you can Set as default or Remove one, but it can’t take a new card’s details yet.
- If you have an email from your organization with a card-update link, select the link (in an email asking you to update your saved card, it reads Update your card) and skip to step 4.
- If you don’t have a link, open your organization’s card-update page (the address ends in
/m/card-update), enter the email address your reminder was sent to, and select Send me a link. - Open the email and select the link. Links last 7 days and work once.
- On the Update your card page, check the card on file (shown as the last 4 digits and expiry date).
- Enter your new card number, expiry, and security code.
- Select Save card.
Verify
Section titled “Verify”You’ll know it worked when “Your new card is saved” appears and the Card on file section on the My membership page shows the new card’s last 4 digits.
That confirmation is about the card only. If your renewal payment had already failed, it is still outstanding after you save the card — go to My membership, select Pay now in the banner that says your card on file isn’t working, and pay your renewal there. Paying it ends the grace period.
If something goes wrong
Section titled “If something goes wrong”- An error appears under the card form, or “Your card wasn’t saved” — the new card wasn’t saved and the card already on file is unchanged. The message comes from Stripe (for example, your bank declined the card); if it doesn’t say why, it reads “Your card couldn’t be saved. Try another card.” Check the details and try again, try a different card, or ask your bank why it declined. On the “Your card wasn’t saved” page, select Try another card, or open the link from your email again if that button isn’t shown.
- A 3D Secure prompt appears — your bank requires extra verification. Complete the step shown on screen. If it fails, your existing card stays in place.
- “This card-update link can’t be used” — the link has expired, was already used, or isn’t valid. Enter your email address on that page and select Send me a link to get a fresh one.