Some of your email didn't send
You sent a broadcast, it finished as Partial, and you saw a friendly note that you’ve reached your sending capacity. This page explains what that means and how to keep your email moving.
What’s happening
Section titled “What’s happening”MapleGather doesn’t sell email in volume tiers, and there’s no usage meter to watch. Most organizations never bump into a limit. Once in a while a large send reaches the capacity set for your account — when that happens, we deliver as many recipients as we can and show you a short note on the send’s detail page with a way to reach us. Depending on where the send lands, we may deliver some of it or, if there was no room left this period, hold it entirely — either way, the note on the send tells you what happened, and the rest waits until we sort out your capacity.
The note is deliberately simple: it tells you you’ve reached your capacity and offers a way to contact us. There’s no upgrade page and no checkout — arranging more capacity is a quick conversation, not a paywall.
How to fix it
Section titled “How to fix it”- Open the broadcast’s detail page. You’ll see the capacity note on the send, with a Contact us about capacity link.
- Select Contact us about capacity. This opens a short support form, already filled in with the context we need — you don’t have to re-explain what happened.
- Send the form. We’ll follow up to arrange more capacity for your organization.
Resending the same broadcast won’t help while you’re at capacity — it would reach the same point. Wait until we’ve sorted out your capacity, then send.
If that didn’t work
Section titled “If that didn’t work”If you don’t see a Contact us about capacity link, or you’d rather reach us directly, contact MapleGather support and mention that you’ve reached your email sending capacity. Include the name of the broadcast so we can find it quickly.
Checking your capacity settings
Section titled “Checking your capacity settings”If you’re a billing admin, you can open Settings > Capacity to see where your organization stands:
- If you haven’t arranged extra capacity, the page shows “No overage negotiated” — that’s the normal state for most organizations, not an error. There’s nothing to set here; capacity is a conversation, not a self-service dial.
- If you’ve already arranged extra capacity with us, the page shows the agreed amount, when it resets, and a coarse status: Within capacity or Over capacity this period. It never shows a live send count or a usage bar — there’s no meter to watch.