Sign-in link expired or already used
You clicked your sign-in link and saw a message saying the link has expired or has already been used. You can get a new one right away.
What’s happening
Section titled “What’s happening”Sign-in links are valid for 24 hours and can only be used once. There are two reasons you might see this:
- Expired — The link is more than 24 hours old. This happens if you requested a link yesterday, a renewal reminder email sat in your inbox for a day, or you opened the link on a slow connection after it timed out.
- Already used — The link was clicked once already, which might have been on a different device (for example, you clicked it on your phone and then tried it again on your laptop).
Neither of these means there’s a problem with your account.
How to fix it
Section titled “How to fix it”If the link expired
Section titled “If the link expired”- From the sign-in screen, select Request a new link.
- Check your email for a new sign-in link.
- Click the new link within 24 hours.
If the link was already used
Section titled “If the link was already used”- From the sign-in screen, select Request a new link.
- Check your email for a new sign-in link — open it only on the device you want to stay signed in on.
If that didn’t work
Section titled “If that didn’t work”- You keep getting “already used” on fresh links — If this happens repeatedly, make sure you’re only clicking the most recent link in your email. Old links from earlier sessions are still in your inbox but are no longer valid.
- Can’t receive a new link — See Sign-in link not arriving for help with delivery issues.
- Your membership shows as lapsed after signing in — The link worked fine. The lapsed notice is about your membership status, not your sign-in. See Membership shows lapsed or expired.