Can't cancel event registration
There is no Cancel button on the registration, or the cancellation was blocked.
What’s happening
Section titled “What’s happening”In My registrations, the Cancel button appears only when your registration can be cancelled right now. When it can’t, the row tells you why in place of the button. One of the following applies:
- Self-cancellation is not allowed for this event. The event organizer has turned off self-cancel for this event.
- The cancellation window has closed. The organizer set a deadline for cancellations and it has passed.
- You have already been checked in. Once you are marked as attended at the event, self-cancellation is not available.
- The registration is already cancelled. You cancelled it, or the organizer cancelled it. The row’s status reads Cancelled. There is nothing left to cancel.
A payment that is still processing does not stop you from cancelling. If you see a Cancel button on a registration with a pending payment, you can use it — the payment is voided rather than charged.
If you are on an event’s waitlist, you can always leave it. Select Leave waitlist on the row.
How to fix it
Section titled “How to fix it”- If you do not see a Cancel button, read the message in its place:
- “Contact organizer to cancel” — the organizer has turned off self-cancel. Contact the organizer and ask them to cancel it.
- “Cancellation window closed — contact the organizer” — the deadline has passed. Contact the organizer.
- “You’ve already checked in to this event” — cancellation is not available after check-in.
- No message, and the status is Cancelled — the registration is already cancelled. If registration for the event is still open, you can register again from the event’s page.
- Contact the event organizer directly. They may be able to cancel the registration for you. The row’s message is text only — it has no link or button for contacting the organizer.
If that didn’t work
Section titled “If that didn’t work”- “The cancellation window for this event has closed” appeared after you opened the dialog — the window closed between when you opened the dialog and when you confirmed. Contact the organizer directly.
- “This registration can’t be cancelled any more” appeared after you selected Confirm cancellation — something changed after your list loaded. For example, the organizer turned off self-cancel, or you were checked in. Select Close. The row then shows the current reason. Contact the organizer if you still need to cancel.
- You do not know the organizer’s contact information — the app does not show it on the registration or the event page. Contact your organization the way you usually reach them.