Sign in to MapleGather
This guide shows you how to sign in to your organization’s MapleGather portal using an email link when that option is available on your site’s sign-in page.
Who can do this: Members.
Admins and board members: select Sign in with a password on the sign-in page. This guide covers signing in as a member using an email link.
Before you start
Section titled “Before you start”- You need access to the email you used when you joined.
- Open the sign-in page for your organization — not maplegather.com.
- Check that the sign-in page offers Send sign-in link. If you see an information notice instead of the email form, email-link sign-in is not available on your site. Ask your organization’s administrator when it will be available.
- Go to your organization’s sign-in page, or select Sign in in the navigation.
- Type your email in the Email address field.
- Select Send sign-in link.
- In this version no sign-in email is sent, even where the form appears and Check your email is shown. When member email sign-in is available, you open the email from your organization here.
- Select the link in the email.
Verify
Section titled “Verify”You’ll know it worked when you see your organization’s portal home.
If something goes wrong
Section titled “If something goes wrong”- The link cannot be sent or checked — If the page shows Try again, select it. If the error returns or sign-in remains stuck, contact your organization’s administrator.
- No email arrived — That is expected in this version: no member sign-in email is sent, so checking spam or sending again won’t help. See Sign-in link not arriving.
- “Requests are temporarily limited. Please wait and try again.” — Try again when the Send sign-in link button becomes available. If the warning returns, wait and try later.
- An email-field error appears — Correct the address using the message shown beneath Email address, then try again.
- “We couldn’t start your sign-in.” — Nothing was sent. You can try again; if it keeps happening, contact your organization’s administrator.
- “This sign-in link has expired” — Links are valid for 15 minutes by default; your organization may set a different window. Select Request a new link, enter or check your Email address, then select Send sign-in link.
- “This sign-in link has already been used or is invalid” — Only one click is valid. Select Request a new link, enter or check your Email address, then select Send sign-in link. Open the new email link on the device you want to stay signed in on.