Customize member status labels and transition a status
This guide covers two related tasks: renaming the status labels that your members see, and manually changing a member from one status to another.
Who can do this for label customization: Admins with the org-settings permission.
Who can do this for status transitions: Admins with permission to change member statuses.
Rename a status label
Section titled “Rename a status label”MapleGather uses system status names (such as active, grace, lapsed) that can’t be deleted or renamed at the system level — but you can change the display label that your members and admins see.
- In the left sidebar, select Settings, then select Member statuses.
- Find the status row you want to rename.
- In the Display label column, select the label box on that row.
- Type the new label. Labels can be up to 50 characters.
- Select Save on that row to save your change. “Status label updated” appears under the label.
- Repeat for each status you want to customize.
Changing a status color isn’t available yet, and this page doesn’t show a table of allowed status changes. The Change status dialog (below) explains a blocked change when you pick it.
Transition a member to a different status
Section titled “Transition a member to a different status”- Open the member’s detail page. See View a member record in detail.
- Select the ⋯ (more) menu in the action row.
- Select Change status.
- Choose the new status from the list. You can select any status; a blocked transition shows an explanation and disables confirmation.
- Enter a Reason if you choose Suspended. For other valid targets, the reason is optional.
- Select the confirm button — it is labeled with the action you’re taking (for example, Change to Suspended) — to apply the change.
Note: Changing a member to Suspended immediately invalidates any active sessions, so the member is signed out the moment you confirm.
Verify
Section titled “Verify”After renaming a label, the new label shows in the Display label box on the settings page and on member records.
After a status transition, the member’s status badge on their detail page shows the new status.
If something goes wrong
Section titled “If something goes wrong”- “Label cannot be empty” — enter a label before saving. Select Cancel to revert to the previous label.
- “Label must be 50 characters or fewer” — shorten the label before saving.
- “This label was updated by another admin” — a colleague changed the same status definition at the same time. Select Reload to see the latest version. Your typed label is preserved so you can copy it before reloading.
- A status transition is blocked — select the target to see its explanation. Confirmation stays disabled. For example, Cancelled → Active directs you to reinstate with a new membership.
- The member’s status changed while the dialog was open — review the current status shown in the warning before confirming again. Your typed reason is kept.
- “You no longer have permission to edit these settings” — your org-settings permission may have been removed while you had the page open. Contact your org owner.