View and manage your billing portal

This guide shows you how to use the billing section of the member portal to pay invoices, manage your saved cards, and review your payment history.

Who can do this: Any member, for their own billing.

Steps

This guide covers five tasks in the billing portal. Jump to the section you need.

Open your billing portal

Sign in to the member portal.
Go to My account, then select Billing (on mobile, select More, then Billing).

Your billing page shows:

Open invoices — any invoices that need payment appear at the top with a Pay now button.
Dunning banner — if your last renewal payment failed, a notice appears here with what to do next.
Upcoming charge — a preview of your next charge amount, date, and card.
Recent payments — your five most recent payments. Select View all payments to see the full history.
Saved cards — your stored payment cards. On mobile, expand this section by selecting Manage cards.
Subscription — your current membership plan. On mobile, expand this section by selecting My plan.

Pay an outstanding invoice

If you have an open invoice, select Pay now at the top of your billing page.
Choose Settle (full balance) to pay the complete amount, or Pay partial amount to enter a different amount.
If you have a saved card, confirm the payment. If not, enter your card details.

Add a saved card

In the Saved cards section, select Add card.
Enter your card number, expiry date, and security code.
To make this your default card for future charges, turn on Make this my default card.
Select Save card.

Change your default card

In the Saved cards section, find the card you want to make default.
Select the card’s menu (the three dots) and choose Set as default.

Remove a saved card

In the Saved cards section, find the card you want to remove.
Select the card’s menu and choose Remove.
Confirm in the dialog that appears.

You can’t remove your default card while you have an active subscription. To remove it, first set a different card as the default.

View payment history and receipts

In the Recent payments section, select a payment to see its details.
From the payment detail, you can Resend receipt or Download receipt.

Verify

You’ll know your billing portal is working when your open invoices, saved cards, and recent payments all appear. If an invoice shows Paid, the payment was processed successfully.

If something goes wrong

Payment declined — see Payment declined at checkout.
Can’t remove your default card — set another card as the default first, then remove the original.
Your billing is managed by someone else — if you’re in a household, your billing may be managed by the household’s primary member. Contact your org if you need changes.