View and manage your billing portal
This guide shows you how to use the billing section of the member portal to pay invoices, manage your saved cards, and review your payment history.
Who can do this: Any member, for their own billing.
This guide covers the tasks in the billing portal. Jump to the section you need.
Open your billing portal
Section titled “Open your billing portal”- Sign in to the member portal.
- Go to My account, then select Billing (on mobile, select More, then Billing).
Your billing page shows:
- Open invoices — any invoices that need payment appear at the top with a Pay now button.
- Dunning banner — if your last renewal payment failed, a notice appears here with what to do next.
- Upcoming charge — a preview of your next charge amount and date. If your membership is funded by a card, it shows the card. If it’s funded by PayPal, it shows “via PayPal” and a Manage PayPal link instead of an update-card link.
- Recent payments — your five most recent payments. Select View on a payment to see its details. There’s no full payment-history list yet.
- Account balance — if your organization holds credit for you, this section shows your current balance and a history of the credit added and applied, with Load more for older entries. It doesn’t appear when you have no credit and no history. See Your account balance and credits.
- Saved cards — your stored payment cards. On mobile, expand this section by selecting Manage cards.
- Subscription — your current membership plan. On mobile, expand this section by selecting My plan.
Pay an outstanding invoice
Section titled “Pay an outstanding invoice”- If you have an open invoice, select Pay now at the top of your billing page.
- Choose Settle (full balance) to pay the complete amount, or Pay partial amount to enter a different amount.
- Enter your card details and confirm the payment.
Add a saved card
Section titled “Add a saved card”Adding a card from this page isn’t available yet. The Saved cards section lists the cards already on file for you, and lets you change which one is the default or remove one — it does not yet take a new card.
To get a card on file, use the card-update link your organization emails you, or ask your organization’s admin to send you one.
Change your default card
Section titled “Change your default card”- In the Saved cards section, find the card you want to make default.
- Select Make default on that card.
The card that is already your default shows a Default badge instead of the button.
Remove a saved card
Section titled “Remove a saved card”- In the Saved cards section, find the card you want to remove.
- Select Remove on that card.
- Confirm in the dialog that appears.
You can’t remove your default card while you have an active subscription. To remove it, first set a different card as the default.
View payment history and receipts
Section titled “View payment history and receipts”- In the Recent payments section, select View on a payment to see its details.
- From the payment detail, you can Resend receipt. There’s no receipt download yet.
See also: Resend or download a receipt.
Verify
Section titled “Verify”You’ll know your billing portal is working when your open invoices and recent payments appear. If an invoice shows Paid, the payment was processed successfully.
If something goes wrong
Section titled “If something goes wrong”- Payment declined — see Payment declined at checkout.
- “Your PayPal auto-renew was canceled” — your PayPal billing agreement was canceled, so your membership can’t renew with PayPal. Select Reconnect PayPal in the banner and approve the payment again to set it back up. See PayPal connection failed or auto-renew canceled.
- Can’t remove your default card — set another card as the default first, then remove the original.
- Your billing is managed by someone else — if you’re in a household, your billing may be managed by the household’s primary member. Contact your org if you need changes.