Manage and edit registrations

This guide shows you how to view, filter, and edit the attendee list for an event, and how to send a message to a filtered group of registrants.

Who can do this: Organization admins with events:view-attendees permission. Sending email requires events:message-attendees.

Steps

View the attendee list

Open the event and select the Attendees tab.
The list shows all registrations with columns for name, email, ticket type, status, check-in time, and registration date.

The list updates in real time as attendees are checked in. A green ● Live chip in the header indicates live updates are active.

Filter the list

Use the filter bar to narrow the list:

Status — filter by Registered, Attended, or Cancelled.
Ticket type — show only holders of a specific ticket type.
Check-in state — show only Checked in or Not checked in attendees.
Search — type a name or email to find a specific attendee.

Filter chips appear below the filter bar when filters are active. Dismiss a chip to remove that filter, or select Clear all to reset.

Edit a registration

In the attendee row, select ⋮ (row actions).
Select View / Edit.
Update the registration details and save.

If you change the ticket type to one with a different price, MapleGather shows the price difference and routes to the appropriate reconciliation step.

Check in or un-check-in from the list

From any row in the attendee list:

Select ⋮ (row actions).
Select Check in or Un-check-in.

Check in requires the events:check-in permission and does not appear when the registration is already in Attended status. Un-check-in requires the separate events:check-in-undo permission and does not appear when the registration is not in Attended status.

Send an email to a filtered group

Apply any filters to select the group you want to email (for example, filter by “Not checked in” to reach no-shows).
Select Email this group in the page header.
The compose dialog shows the recipient count matching your current filter.
Enter a Subject (required) and Message.
Select Send to {N} people.

For sends to 1,000 or more recipients, the send is queued and processed in the background. The button label changes to Queue send to {N} to indicate this.

Verify

After editing a registration, the row in the attendee list reflects the updated status. After sending an email, a confirmation toast appears: “Message sent to {N} attendees.”

If something goes wrong

“Email this group” button is not visible — your account does not have the events:message-attendees permission. Contact your organization owner to request access.
Recipient count shows 0 in the compose dialog — the filter has no matches. Close the dialog, update the filter, and try again.
A registration was cancelled by the member while you had it open for editing — your changes were not saved. The row shows the updated status.