Renewal settings reference
This page describes every setting on the Auto-renewal & reminder settings page in MapleGather, found at Memberships > Settings > Auto-renewal.
Dunning & retry posture
Section titled “Dunning & retry posture”These settings control what happens when an auto-renewal charge fails.
| Setting | What it does | Notes |
|---|---|---|
| Use Stripe’s recommended schedule | Lets Stripe retry the failed payment automatically at 3, 5, and 7 days after failure. | Default. Stripe’s algorithm may adjust exact timing within each window. |
| Custom retry schedule | Lets you set your own retry timing as a list of day-offsets from the initial failure (for example, day 3, day 5, day 7). Up to 4 retry attempts are supported; each offset must be greater than the one before it. | Each value represents days after the previous failure. |
| After all retries fail | What happens to the member’s subscription when all retries are exhausted. | Default: “Lapsed — member keeps read-only portal access and can rejoin.” (Configurable grace period is a future feature.) |
Org-default reminder cadence
Section titled “Org-default reminder cadence”This section configures when renewal reminder emails go out to members. Individual levels can override this with their own schedule.
| Setting | What it does | Notes |
|---|---|---|
| Reminder offsets | A list of timing offsets relative to each member’s renewal date. Positive values (e.g., 30, 7, 1) represent days before the renewal date; zero means on the renewal date; negative values mean days after. | Members receive an email at each configured offset. |
| Edit template | Link to the email template editor for each offset. Opens in a new tab. | Templates are customized per reminder. |
| Use recommended defaults | Appears when the offset list is empty. Pre-fills three offsets: 30 days before, 7 days before, and 1 day before the renewal date. |
Duplicate offset: adding the same offset twice is blocked with an error. Each offset must be unique.
More than 6 offsets: a non-blocking advisory message warns that members may unsubscribe from too-frequent reminders.
Lifetime levels: renewal reminders never fire for Lifetime-level members, regardless of this setting.
Catch-up past-due reminders
Section titled “Catch-up past-due reminders”This one-time action sends a reminder to members who are past their renewal date and haven’t received one yet (for example, after a launch or data migration).
| Setting | What it does | Notes |
|---|---|---|
| Preview catch-up list | Shows the list of members who will receive the catch-up reminder. | Members who have opted out of lifecycle email are excluded and reported after sending. |
| Send catch-up reminders | Sends the catch-up template to all eligible past-due members. Opens a confirmation dialog before sending. | Members who have opted out of email are automatically skipped. |