Event registration payment failed
Your payment was not accepted during event registration.
What’s happening
Section titled “What’s happening”Your bank did not approve the payment. This is usually because of an expired card, insufficient funds, or a security check your bank requires. Your spot may still be on hold while you retry — the hold lasts for up to 30 minutes before it releases.
If your bank requires additional verification (such as a code sent to your phone), you may see an extra step appear on screen. This is your bank’s security process, not a MapleGather error.
How to fix it
Section titled “How to fix it”- Read the reason shown on the payment page. It tells you in plain language what your bank reported.
- If the reason is an expired card or wrong card number, select Use a different card and enter updated details.
- Select Pay {amount} again.
- If your bank shows an additional verification step, complete it on screen.
If that didn’t work
Section titled “If that didn’t work”- Same card declined twice — try a different card. Contact your bank if you’re not sure why the card was declined.
- The event now shows “Sold out” — your hold may have expired while you were sorting out the payment. Contact the organizer to ask about availability.
- The additional verification step failed — try again or contact your bank. Some banks time out the verification window after a few minutes.
- You were charged but the confirmation page never appeared — check your email for a registration confirmation. If you received one, the registration succeeded. If not, wait a few minutes and check your email again. If no confirmation arrives, contact your bank to confirm whether a charge was made, then contact the organizer.