Resolve a failed subscription charge
The subscription page shows a notice headed “A payment didn’t go through”. It names the unpaid invoice and its amount. It also says your access is unchanged. We keep retrying the charge until the grace period ends.
What’s happening
Section titled “What’s happening”MapleGather was unable to charge the payment method on file. This usually happens when a card has expired, reached its limit, or was replaced with a new card number. Your account has entered a grace period while you update your payment details.
During the grace period, all features remain fully active — members can sign in, events run normally, and nothing is restricted. This warning is a heads-up, not a service interruption.
The grace period runs for 14 days, and we keep retrying the charge automatically throughout. If it’s still unpaid at the end of that, your organization becomes read-only until the invoice is paid. That read-only window lasts 30 days, and paying at any point during it restores full access. If the window runs out, the organization is closed — every change is refused from then on, though nothing is deleted — see How MapleGather pricing and billing work.
How to fix it
Section titled “How to fix it”- Go to Subscription (at
/admin/admin-security/subscription). - Select Pay now on the outstanding invoice.
- Pay the invoice on the page that opens. It’s hosted by our payment processor.
That page settles the charge and takes a new card in the same step, so it’s also how you replace an expired or declined card. Once the payment succeeds, the warning clears and your subscription returns to active.
You don’t have to wait for the automatic retry — paying directly clears it straight away.
If that didn’t work
Section titled “If that didn’t work”- If you paid but the warning remains, refresh the page — the subscription page re-reads your status when you come back from the payment page.
- If the charge continues to fail after updating, your bank may be blocking the charge. Contact your bank to confirm the transaction is permitted, then try again.