Migration broadcast states reference
This page describes the states of a post-migration broadcast and the states of the individual claim links sent to each member.
Broadcast states
Section titled “Broadcast states”You see the broadcast’s state under the title of its transition dashboard.
| State | Shown as | What it means |
|---|---|---|
queued |
Queued | The broadcast was created and its emails haven’t started going out. This is the only state you can cancel from. |
sending |
Sending | Emails are going out. It can no longer be cancelled. |
sent |
Sent | No email failed — every recipient’s email was sent (a broadcast with no recipients is also Sent). Claims accumulate from here. |
partial |
Partially sent | Some recipients’ emails couldn’t be sent (refused by the mail provider, or the member can no longer be emailed); the rest were sent. Final. Use Resend or Resend stragglers for the members who missed it. |
failed |
Failed | No email was sent, or sending stopped with an error. Final. Resend stragglers re-sends to everyone who hasn’t claimed. |
cancelled |
Cancelled | You cancelled the broadcast while it was still queued — nothing was sent. A cancelled broadcast can’t be resent; send a new one. |
The state describes the broadcast’s own send: re-sending to one member later changes the Sent and Failed to send counts, never the state. A broadcast with no recipients shows Sent with zero counts. If your organization’s email sending is paused when the broadcast starts, it goes back to Queued and stays there — it isn’t sent automatically when sending resumes; cancel it and send a new one.
Claim magic-link token states
Section titled “Claim magic-link token states”Each member who receives the broadcast gets a personal claim link. The link’s validity state determines what a member sees when they open it.
| State | What it means | What the member sees |
|---|---|---|
active |
The link was issued, hasn’t been used, and is within its validity period — your organization’s claim-link lifetime: 30 days by default, or the shorter time you chose under Claim link valid for. | The claim flow starts normally. |
used |
The member has already used the link to set up their account. | “Already claimed — log in normally.” No error is shown. |
expired |
The link’s validity period (30 days by default; you can shorten it) has passed without the member using the link. | “This link has expired” — the member is told to ask their organization for a new invitation; they can’t request a fresh link themselves. Re-send their claim link from the transition dashboard. |
Claim progress states (admin view)
Section titled “Claim progress states (admin view)”The transition dashboard’s per-member table shows a different set of states that reflect each member’s progress through the claim flow — not just the link’s validity. These are the values an admin sees on the dashboard:
| Status | What it means |
|---|---|
unclaimed |
The member has not yet opened the claim link. |
in progress |
Not shown today — the claim is recorded only when the member finishes, so a member reads unclaimed until then. |
claimed |
The member completed the claim flow and their account is fully set up. |