Confirm a payment with your bank
This guide shows you how to approve a payment your organization charged to your saved card, when your bank asks you to confirm it.
Who can do this: The member whose card is being charged. You need the email the organization sent you; you don’t need to sign in.
Before you start
Section titled “Before you start”- An admin at your organization charged your saved card — for example, while you were on the phone with them — and your bank wants you to approve it. Nothing has been charged yet.
- Find the email asking you to confirm your payment. Its link works for 7 days.
- If you don’t recognize the charge, contact your organization before you continue.
- Open the email and select the link. A page titled “Confirm your payment” opens, showing the organization, the amount, what it’s for, and the card (brand and last four digits).
- Check the details. Then select Verify with your bank.
- Your bank shows its own verification step (for example, a code sent to your phone or an approval in your banking app). Complete it.
- Wait while the page checks the result with your bank.
Verify
Section titled “Verify”You’ll see Payment complete, with the amount and the card it was charged to. The link can’t be used again. Shortly afterwards the organization emails you a receipt for the payment.
If something goes wrong
Section titled “If something goes wrong”- “Your bank didn’t confirm the payment” — nothing was charged. Select Try again to repeat your bank’s step.
- “This link is no longer available” — “This link has already been used or has expired. Check your payment history, or contact the organization if you’re not sure whether the payment went through.” The page never says why: a link you already used to verify a payment shows this too.
- “Payments … are paused right now” — the organization can’t take payments at the moment. Try again later; the page shows how long your link still works.
- “We couldn’t load the secure verification step” — check your connection and select Try again.
- “We couldn’t check this payment right now” — wait a moment and select Try again. Trying again doesn’t charge you twice.
- “We couldn’t load this payment — try again in a moment.” — the page couldn’t reach the payment service. Wait a moment and reload the page. Opening the link again doesn’t charge you and doesn’t use it up.