Broadcast cancellation reason codes reference

This page lists the reason codes shown in the Reason for cancelling field when you cancel a broadcast. Selecting a reason is required before the Cancel broadcast button becomes active.

Reason codes

Code	Label shown in the app	When to use
`content_error`	Mistake in content	The email body or links contain an error — for example, wrong information, a broken link, or incorrect dates.
`wrong_audience`	Wrong segment	You selected the wrong segment or audience and need to cancel before the wrong members receive it.
`typo`	Typo	A typo in the subject or body that you caught before sending was complete.
`regulatory`	Regulatory / consent issue	A compliance or consent concern — for example, you’re not sure the audience has opted in for this category.
`other`	Other	Any reason not covered by the other codes.

Notes

The reason code you choose is recorded in the broadcast’s audit log for your organization.
Cancellation reason codes are fetched from the platform’s reference-data service and may be extended in future releases.
For broadcasts cancelled mid-send (status: Sending), some emails may have already been dispatched before cancellation. The send-detail page shows how many were dispatched.