Resend or download a receipt
This guide shows you how to get another copy of a payment receipt — either sent to your email again or downloaded for your records.
Who can do this: Any member, for their own payments.
- Sign in to the member portal and go to My account, then select Billing.
- In the Recent payments section, select the payment you need a receipt for.
- On the payment detail page, you have two options:
- Resend receipt — sends a fresh copy to your email. Select this button and confirm the destination address shown, then select Send receipt.
- Download receipt — opens a print-ready version of the receipt in a new browser tab. From there, use your browser’s print function (Ctrl+P or Cmd+P) to save it as a PDF.
Verify
Section titled “Verify”After selecting Send receipt, you’ll see a confirmation and the receipt arrives at your email address within a few minutes. The download opens immediately in a new tab.
If something goes wrong
Section titled “If something goes wrong”- “Please wait — your last resend was just delivered” — you’ve sent several receipts in quick succession. Wait a moment and try again.
- You don’t see the receipt in your inbox — check your spam folder. The receipt goes to your billing contact email. If you’ve set a separate billing email address on your profile, the receipt goes there.
- The receipt is blank or missing details — your org may not have configured a receipt template yet. Contact your organization’s admin.