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Resend or download a receipt

This guide shows you how to get another copy of a payment receipt — either sent to your email again or downloaded for your records.

Who can do this: Any member, for their own payments.

Steps

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  1. Sign in to the member portal and go to My account, then select Billing.
  2. In the Recent payments section, select the payment you need a receipt for.
  3. On the payment detail page, you have two options:
    • Resend receipt — sends a fresh copy to your email. Select this button and confirm the destination address shown, then select Send receipt.
    • Download receipt — opens a print-ready version of the receipt in a new browser tab. From there, use your browser’s print function (Ctrl+P or Cmd+P) to save it as a PDF.

Verify

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After selecting Send receipt, you’ll see Your receipt is on its way to your email address. The receipt usually arrives within a few minutes, at the same address your automatic receipts go to. If any of the payment was refunded, the emailed receipt shows the refunded amount and date under the total paid. The download opens immediately in a new tab.

If something goes wrong

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  • “Too many attempts. Try again in a minute.” (or “… in N minutes.”) — you’ve resent receipts too often in a short time. You can resend the same payment’s receipt, or send receipts to the same email address, up to 5 times in a minute and up to 20 times a day to one address. Wait the time shown and try again. If you reached the daily limit, the wait can be many minutes (up to a day).
  • A message that the receipt can’t be sent — there’s no receipt for this payment (it didn’t go through, or it’s a refund), there’s no email address on your account to send it to, or the email couldn’t be sent right now (“The receipt could not be sent right now. Try again later.”). Check that your account has an email address, or contact your organization’s admin.
  • “This payment is a donation: resend its donation receipt from the donation instead.” — donations have their own receipt; the payment page can’t resend it.
  • You don’t see the receipt in your inbox — check your spam folder. The receipt goes to your billing contact email. If you’ve set a separate billing email address on your profile, the receipt goes there — but only once that address is verified; until then it goes to your verified main contact email, or else to the email on your member record.
  • The receipt is blank or missing details — your org may not have configured a receipt template yet. Contact your organization’s admin.
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