Payment declined at checkout
This article explains why payments are declined at checkout and how to fix them.
What’s happening
Section titled “What’s happening”Your bank or card issuer declined the charge. The checkout page shows the decline reason. Common causes include insufficient funds, an expired card, a card flagged by your bank, or a bank verification step required.
For renewal payment failures (not checkout), see How subscription billing and the renewal lifecycle work.
How to fix it
Section titled “How to fix it”Find your error message and follow the matching steps.
“Your card was declined”
- Try the payment again. Temporary bank holds sometimes resolve immediately.
- If it fails again, call the number on the back of your card to find out why.
- Try a different card: select Use a different card and enter the new card details.
- If you don’t have another card, contact your org’s admin — they may be able to record a manual payment.
“Your card has expired”
- Select Use a different card to enter your updated card.
- If you’re paying with a saved card, go to Billing > Payment methods and add your new card.
“Additional verification required” (3DS / SCA)
- Follow the instructions on the checkout page — you’re typically redirected to your bank’s verification page or prompted to approve in your banking app.
- Complete the verification and return to checkout. The payment processes automatically after success.
- If verification times out, start checkout again from your billing portal.
“Something went wrong — please try again”
- Wait 30 seconds and select Try again.
- If it persists, try a different browser or device.
- If errors continue, contact your org’s admin.
If that didn’t work
Section titled “If that didn’t work”If you’ve tried a different card and the payment still fails, contact your bank for more detail. Your org’s admin can also record a manual payment (cash or check) as a workaround while you resolve the card issue. Contact your org to arrange this.